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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Manager, Control Center - Miami MIA - **Company:** American Airlines Inc - **Location:** Miami, FL, United States - **Experience:** Expert - **Contract:** Permanent contract - **Skills:** Adobe Analytics, Microsoft Word, Microsoft Excel, Microsoft Outlook, Microsoft Office - **Published:** September 4, 2026 - **Apply:** https://dejobs.org/x/x/1A58D94A343F4441B7F47F361AB7F4E1/job/ ## About the Role * Bachelor's Degree or Master's Degree in Business Management or Science in Aviation or equivalent experience/training * 5+ years of leadership operational experience leading people or relevant experience * Substantial experience in both RES and DECS Preferred Qualifications- Education & Prior Job Experience * Airport Control Center or Integrated Operation Center Experience Skills, Licenses & Certifications * Knowledge of Microsoft Office to include Word, Excel, Outlook, etc. * Ability to handle multiple concurrent assignments/projects and be flexible to lead those projects to completion when required * Skills in excellent leadership and teamwork with a proven ability to work effectively in a variety of situations * Ability to be self-driven, highly motivated, creative, and results-oriented * Ability to work well under pressure and a variety of work schedules * Ability to effectively collaborate with stakeholders across different departments * Ability to fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable ## Description * Responsible for coordinating the activities of Operations and oversees the Operations Planners to effect daily on-time performance. * This role is a part of the Control Center team within the Airports group. What you'll do As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations. * Oversees the activities of AA employees who perform the movement of aircraft * Chairs daily shift briefings and prepares daily station tour reports and analysis for station dependability * Identifies daily challenges that will hinder operational objectives and communicates operational plans effectively * Remains available and flexible to pivot in realtime based on operational needs * Monitors station arrival/departure dependability performance while analyzing trends * Investigates and resolves all operational irregularities to ensure compliance with AA operating procedures * Adjudicates properly the Delay Code Handbook and AYR procedures * Communicates with all local operating departments as well as IOC, MOC, AA central loads, and outside agencies pertaining to AA operational schedule and effectively interprets information from the various sources * Works rotating/flexible shifts as operationally required * Performs other duties as requested while adjusting to operational needs * Look ahead and take advantage of opportunities to mentor and develop Control Center CSM and coordinator staff to advance the future of the organization * Ensure all Team members comply with American Airlines attendance, performance, and work environment policies. * Lead and manage the execution of Emergency Action plans ## Related Videos - [Crew Management System for Airlines: Plan duties for pilots & flight attendants worldwide](https://www.wearedevelopers.com/videos/1444-crew-management-system-for-airlines-plan-duties-for-pilots-flight-attendants-worldwide) - [Developing the Rich Text Editor for DeepL.com](https://www.wearedevelopers.com/videos/1172-developing-the-rich-text-editor-for-deepl-com) - [3x Performance: A Humbling Journey](https://www.wearedevelopers.com/videos/100165-3x-performance-a-humbling-journey) - [In-depth .NET Azure Functions: Isolated mode, performance and durable AI agents](https://www.wearedevelopers.com/videos/100207-in-depth-net-azure-functions-isolated-mode-performance-and-durable-ai-agents) - [From Global Capability Centers to AI-Powered Command Centers](https://www.wearedevelopers.com/videos/100096-from-global-capability-centers-to-ai-powered-command-centers) - [From Syntax to Singularity: AI’s Impact on Developer Roles](https://www.wearedevelopers.com/videos/900-from-syntax-to-singularity-ai-s-impact-on-developer-roles) ## Related Articles - [From developer to manager – what does it take to become an engineering manager?](https://www.wearedevelopers.com/magazine/42-from-developer-to-manager-what-does-it-take-to-become-an-engineering-manager) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Should Tech Managers Be Developers First? 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