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# Sr. ServiceNow Developer

- **Company:** Caci Inc
- **Location:** Bethesda, MD, United States
- **Experience:** Expert
- **Salary:** $103,800.0 - $218,100.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Word, Application Programming Interfaces (APIs), Agile Methodology, Configuration Management Databases, Code Review, Data as a Services, Microsoft PowerPoint, Systems Integration, Technical Debt, ServiceNow HR Service Delivery, ServiceNow Customer Service Management, Servicenow
- **Published:** September 4, 2026
- **Apply:** https://www.clearancejobs.com/jobs/9140139/sr-servicenow-developer

## About the Role

Required:

 * Minimum 7 years' experience and demonstrated knowledge of developing and directing the design, architecture and implementation of data services that include COTS products, security identity and access management services
 * Thorough experience with ServiceNow Configuration Management Database (CMDB)
 * Detailed experience with ServiceNow Common Service Data Model (CSDM)
 * Extensive experience designing/implementing ServiceNow solutions (e.g., ITSM, ITOM, HRSD, CSM)
 * Strong understanding of ServiceNow integrations, APIs, and data modeling
 * Experience working within an agile sprint development team environment using ServiceNow platform
 * Experience establishing enterprise service offerings
 * Ability to creatively collaborate with other program personnel to ensure a unified and well-executed goal
 * Composure and ability to lead with confidence and calmness when faced with competing high-priority projects and difficult decisions and when delivering solutions
 * Excellent written and verbal communications skills using MS Word and other tools
 * Excellent presentation development and delivery skills using MS PowerPoint
 * TS/SCI CI Poly
 * BA/BS Degree

Desired

 * ITIL 4 Foundation Certification
 * Certified System Administrator (CSA)
 * ServiceNow developer certification, preferably Certified System Administrator (CSA)

## Description

* Lead end-to-end implementation of complex ServiceNow solutions
 * Serve as the technical SME, evaluating complexity, and whether "out-of-the-box" (OOTB) functionality meets requirements
 * Identify "must-have" vs. "nice-to-have" features across core workflows (e.g., Incident, Change, Asset Management)
 * Act as the liaison with government technical leaders, program leadership and other stakeholders to identify, evaluate and integrate with enterprise service offerings

 * Deliver products in coordination with the agile project delivery teams and participate in briefings with program and government personnel as required
 * Enforce development standards, code reviews, and architectural principles to minimize technical debt and ensure upgrade-readiness
 * Focus on long-term scalability and strategic roadmap alignment
 * Compare the current state against the desired future state, assessing alternative requirements, determining whether excessive custom coding or third-party plugins align with ServiceNow platform optimization plans
 * Leading in the creation of technical designs that leverage out-of-the-box ServiceNow capabilities while managing necessary customization


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