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# IT Support Specialist

- **Company:** Massachusetts Institute of Technology
- **Location:** Cambridge, MA, United States
- **Experience:** Experienced
- **Salary:** $68,540.0 - $92,380.0
- **Contract:** Permanent contract
- **Skills:** Artificial Intelligence, Software Engineering
- **Published:** September 4, 2026
- **Apply:** https://careers.peopleclick.com/careerscp/client_mit/external/jobDetails/jobDetail.html?jobPostId=34686&localeCode=en_US

## About the Role

REQUIRED: Bachelor's degree in computer science, information technology, engineering, mathematics, physics, or a related field; a minimum of three years of relevant work experience in desktop and end-user support in a Windows or Macintosh environment, including installing, configuring, maintaining, and troubleshooting computers, operating systems, printers, peripherals, productivity applications, email clients, VPNs, software, and network connectivity; ability to diagnose technical problems, establish priorities, manage multiple requests, and follow issues through completion, with strong customer service and interpersonal skills; strong written and verbal communication skills in order to communicate technical information clearly and provide courteous, patient, and professional service to users with varying levels of technical experience; ability to work independently and collaborate effectively with other technical specialists; ability to lift 20 lbs. and to move and install
computers, monitors, printers, and related equipment with reasonable accommodation; and ability to travel regularly between Middleton and Cambridge by car. PREFERRED: Experience supporting users in a scientific, engineering, research, laboratory, or higher education environment; experience supporting engineering or scientific applications such as SolidWorks, COMSOL Multiphysics, or ANSYS; familiarity with network, license, server, and endpoint management tools; software development; remote support; and asset management; experience using Artificial Intelligence (AI) for IT-related design, configuration, and troubleshooting projects; experience supporting conference room technology, mobile devices, and facility applications; and familiarity with MIT computing services and security requirements.



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