> Markdown version of [/jobs/ext/2706077-it-support-engineer](https://www.wearedevelopers.com/jobs/ext/2706077-it-support-engineer). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Engineer - **Company:** Okta, Inc. - **Location:** Chicago, IL, United States - **Experience:** Expert - **Salary:** $100,000.0 - $125,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Artificial Intelligence, Application Lifecycle Management, Systems Engineering, Bash Shell, Software as a Service, Cursor (Graphical User Interface Elements), Dynamic Host Configuration Protocol, Domain Name System (DNS), Identity and Access Management, Python (Programming Language), Network Troubleshooting, Local Security Policy, Windows PowerShell, Software Tools, Azure Active Directory, Runbook, Systems Integration, User Provisioning Software, Virtual Local Area Networks, Wireless Access Point, Wi-Fi Technology, Scripting, Okta, Microsoft InTune, Script Language, Information Technology, Gsuite, GPT, SentinelOne Expertise - **Published:** September 4, 2026 - **Apply:** https://startup.jobs/senior-it-support-engineer-mrbeast-8040630 ## About the Role * 5+ years of experience in IT support, systems engineering, or a related field. * At least 2 years of experience focused on identity and access management. * Experience administering Okta in production, including SSO, SCIM, MFA, lifecycle management, group design, role management, and authentication troubleshooting. * Experience administering Google Workspace, including account lifecycle management, organizational structures, groups, sharing controls, and security settings. * Experience onboarding SaaS applications and implementing SSO and SCIM integrations. * Experience administering Slack, including user provisioning, SSO integration, workspace settings, and application management. * Experience managing Mac environments using FleetDM and Munki. * Experience deploying and supporting Zoom Rooms and Logitech Rally Bar conference room systems. * Daily proficiency using AI tools such as Claude, ChatGPT, or comparable platforms as part of technical workflows. * Strong Windows endpoint support experience, including deployment, identity integration, and user support. * Hands-on networking experience with Wi-Fi, switches, access points, VLANs, DNS, DHCP, and network troubleshooting. * Demonstrated experience leading multi-week technical projects from planning through implementation and handoff. * Strong written communication skills with the ability to create clear operational documentation and runbooks. * Ability to manage competing priorities and respond effectively under pressure. Preferred Experience * Okta Workflows automation experience. * Scripting experience in PowerShell, Bash, Python, or Google Apps Script. * Experience using AI coding tools such as Claude Code, Cursor, or Copilot to build internal utilities. * Familiarity with Notion, SentinelOne, Oomnitza, Microsoft Entra ID, and Intune. * Experience with Microsoft Entra ID in hybrid identity environments. * Experience with identity governance and administration (IGA) platforms. * Experience supporting production, creative, or studio environments. * Experience with physical security and access control systems including Openpath, KISI, or Brivo. ## Description As Senior IT Support Engineer, you will own identity and access management operations and projects across the organization while serving as the primary IT presence for the Feastables Chicago office. The position is accountable for Okta administration, access lifecycle management, application onboarding, and identity-related security initiatives. In addition to IAM ownership, this role serves as the local technology lead for Feastables, ensuring reliable office operations, responsive user support, and trusted executive technology support. Success requires strong technical execution, operational discipline, and the ability to move between strategic project work and real-time support needs. What You'll Do * Own Okta administration, including SSO configuration, SCIM provisioning, MFA policies, lifecycle management, group design, role management, and authentication troubleshooting. * Drive joiner, mover, and leaver workflows, including process design, automation, and continuous improvement. * Lead application onboarding efforts, including SSO and SCIM integrations, vendor coordination, testing, documentation, and deployment. * Conduct access reviews and identify stale accounts, excessive permissions, and orphaned entitlements. * Manage group and entitlement structures across Okta, Google Workspace, and connected applications. * Partner with Security on identity-related initiatives including conditional access, device trust, MFA enforcement, and privileged access controls. * Execute IT projects including endpoint rollouts, security tooling deployments, network changes, and hardware refreshes. * Coordinate with vendors, service providers, and technology partners to support project execution and operational needs. * Build and maintain runbooks, operational documentation, and audit-ready records. * Use AI tools to accelerate documentation, troubleshooting, scripting, access analysis, and workflow automation. * Build small internal tools and automations when they improve efficiency or reduce manual work. * Support the Chicago office by maintaining conference room technology, Wi-Fi reliability, badge systems, printers, guest networking, and workplace technology infrastructure. * Manage the local support queue and resolve endpoint, identity, collaboration, and productivity issues across Mac and Windows environments. * Provision, deploy, recover, and manage hardware throughout the employee lifecycle. * Respond to meeting room, AV, and collaboration issues in real time. * Provide white-glove technical support for Feastables leadership and visiting Beast Industries executives. * Support executive meetings, presentations, travel readiness, device setup, mobile configuration, and related technology needs. * Handle sensitive information with discretion and maintain strict confidentiality standards. ## Related Videos - [ Evaluating AI models for code comprehension](https://www.wearedevelopers.com/videos/1462-evaluating-ai-models-for-code-comprehension) - [Delegating the chores of authenticating users to Keycloak](https://www.wearedevelopers.com/videos/1558-delegating-the-chores-of-authenticating-users-to-keycloak) - [Streaming AI Responses in Real-Time with SSE in Next.js & NestJS](https://www.wearedevelopers.com/videos/1630-streaming-ai-responses-in-real-time-with-sse-in-next-js-nestjs) - [Backstage in Practice: Offloading Developer Operational Work Through Platform Self-Service](https://www.wearedevelopers.com/videos/1922-backstage-in-practice-offloading-developer-operational-work-through-platform-self-service) - [Our GitOps approach for deploying an Identity Provider and an API Gateway in a SaaS company](https://www.wearedevelopers.com/videos/776-our-gitops-approach-for-deploying-an-identity-provider-and-an-api-gateway-in-a-saas-company) - [Speak, Code, Deploy: Transforming Developer Experience with Voice Commands](https://www.wearedevelopers.com/videos/1159-speak-code-deploy-transforming-developer-experience-with-voice-commands) ## Related Articles - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [The Best X (Twitter) Accounts for Developers](https://www.wearedevelopers.com/magazine/294-the-best-x-twitter-accounts-for-developers) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [Why Upskilling And Reskilling is Important For Developers](https://www.wearedevelopers.com/magazine/428-why-upskilling-and-reskilling-is-important-for-developers)