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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # NOC Analyst I - **Company:** AERWAVE, INC. - **Location:** Dallas, TX, United States (Remote available) - **Experience:** Starter - **Contract:** Permanent contract - **Skills:** Software Applications, Cloud Computing, CompTIA Network+, Computer Networks, Dynamic Host Configuration Protocol, Domain Name System (DNS), Firmware, Monitoring of Systems, Networking Hardware, Traceroute, Network Troubleshooting, Microsoft Office, Nagios, Network Monitoring, Routing, Paessler Router Traffic Grapher, Ping (Networking Utility), TCP/IP, Wireless Networks, Network Routers, Diagnostic Tools, Firewalls (Computer Science), Information Technology, SolarWinds (Software), Network Server - **Published:** September 4, 2026 - **Apply:** https://startup.jobs/noc-analyst-i-aerwave-career-site-8304106 ## About the Role * High school diploma or equivalent required; associate degree in Information Technology, Network Engineering, or related field is preferred. * 0-2 years of experience in network monitoring, IT support, or related technical roles. * Basic knowledge of networking concepts (e.g., TCP/IP, DNS, DHCP, routing, switching). * Understanding of network hardware (routers, switches, firewalls, etc.) and protocols. * Knowledge of common operating systems (Linux, Windows, etc.) and networking troubleshooting tools (ping, traceroute, etc.). * Basic familiarity with network management systems and network monitoring software. * Ability to work independently and manage multiple tasks in a fast-paced environment. * Excellent communication and customer service skills. * Understand critical milestones that drive operational excellence. * Shift-based work including nights, weekends, and holidays, depending on the NOC coverage schedule and on-call availability as required by operational needs. * Basic technical knowledge. * Proficiency in the use of a computer, and software applications including Microsoft Office. Knowledge, Skills, and Abilities: * Highly organized and attentive to detail, with the ability to work on multiple tasks/projects simultaneously (multi-task). * Effective interpersonal skills with the ability to work with personnel at all levels, both within and outside the company. * Ability to work independently with minimal supervision on a highly productive team. * Ability to manage budgets, timelines, and resources effectively. * Easily takes initiative and works independently. * Maturity, professionalism, and good work ethic. Preferred Qualifications: * Familiarity with monitoring tools (e.g., SolarWinds, Nagios, PRTG, etc.) is a plus. * Experience with MikroTik * Experience with Ruckus * Experience with managed WiFi networks. * CompTIA Network+ certification or similar networking certifications. * Familiarity with cloud networking and related technologies. ## Description 1. Network Monitoring: 2. + Monitor network devices, servers, and services through NOC monitoring tools to ensure continuous and optimal performance. + Proactively identify network issues, service disruptions, and outages, and escalate to higher-level teams if necessary. + Track network performance metrics and log incidents for resolution and reporting. 3. Incident Management: 4. + Respond to and resolve network alarms, alerts, and incidents in a timely manner to minimize downtime. + Diagnose and troubleshoot network connectivity issues, outages, and performance problems. + Escalate unresolved issues or complex incidents to senior engineers or appropriate teams. 5. Troubleshooting and Support: 6. + Provide first-level troubleshooting for network hardware, software, and connectivity issues. + Work with vendors and internal teams to resolve hardware failures and software glitches. + Perform routine checks on network devices, such as routers, switches, firewalls, and servers. 7. Documentation & Reporting: 8. + Maintain detailed incident logs, including troubleshooting steps and resolution timelines. + Provide daily, weekly, and monthly network performance reports to the NOC Supervisor. + Create and update troubleshooting documentation and knowledge base articles. 9. Collaboration & Communication: 10. + Collaborate with other IT teams (e.g., Systems, Security, and Infrastructure) to ensure network issues are resolved effectively. + Communicate network status updates to internal teams and customers as necessary. + Work effectively within a team environment to achieve operational goals. 11. Maintenance & Routine Tasks: 12. + Assist in scheduled maintenance, network upgrades, and configuration changes under guidance. + Perform basic network device configuration and firmware updates as directed by senior NOC analysts or engineers. 13. Continuous Improvement: 14. + Stay updated on industry best practices, network technologies, and tools. + Suggest improvements to monitoring processes, procedures, and tools. ## Related Videos - [Creating a routing app with Google Maps API from scratch](https://www.wearedevelopers.com/videos/831-creating-a-routing-app-with-google-maps-api-from-scratch) - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [A Technical Introduction to Bitcoin's 2nd Layer- The Lightning Network](https://www.wearedevelopers.com/videos/15-a-technical-introduction-to-bitcoin-s-2nd-layer-the-lightning-network) - [Turning Container security up to 11 with Capabilities](https://www.wearedevelopers.com/videos/718-turning-container-security-up-to-11-with-capabilities) - [How Cisco embraced a DevOps culture within its network engineering team](https://www.wearedevelopers.com/videos/99-how-cisco-embraced-a-devops-culture-within-its-network-engineering-team) ## Related Articles - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [How to land a developer job in Amsterdam](https://www.wearedevelopers.com/magazine/36-how-to-land-a-developer-job-in-amsterdam) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [Best Companies in the Netherlands: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/193-best-companies-in-the-netherlands-top-25-companies-in-2023) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Where To Find Software Engineering Jobs](https://www.wearedevelopers.com/magazine/396-where-to-find-software-engineering-jobs)