> Markdown version of [/jobs/ext/2706430-director-it-business-applications-delivery](https://www.wearedevelopers.com/jobs/ext/2706430-director-it-business-applications-delivery). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Director, IT Business Applications (Delivery) - **Company:** Five9, Inc. - **Location:** Irving, TX, United States - **Experience:** Expert - **Salary:** $135,900.0 - **Contract:** Permanent contract - **Skills:** Artificial Intelligence, Application Integration Architecture, Application Lifecycle Management, Software as a Service, Cloud Computing, Information Systems, Human Resources Information System (HRIS), IT Management, Netsuite, Productivity Software, Data Streaming, Web Platforms, Zapier, Information Technology - **Published:** September 4, 2026 - **Apply:** https://startup.jobs/senior-director-it-business-applications-delivery-five9-7922817 ## About the Role * Experience: 8+ years of IT people leadership experience with at least 5+ years specifically managing cloud applications. * Education: Bachelor's degree in Information Systems, Computer Science, or a related field is required; a graduate degree is a plus. * Technical Expertise: Strong techno-functional knowledge of NetSuite Financials (General Ledger, AP, AR, Fixed Assets, Multi-Books). * Domain Knowledge: Experience in Billing Operations, specifically within Telecom or SaaS industries involving usage-based and recurring revenue models heavily preferred. * Systems Exposure: Familiarity with core back-office applications, including financial and spend management systems such as Coupa and Expensify; HRMS platforms such as UltiPro; and payroll systems such as Deel. Experience with LogiSense is a significant plus. * Leadership Skills: Demonstrated ability to think strategically while acting tactically, with excellent organizational, communication, and time management skills. * Compliance Knowledge: Familiarity with SOX, PCI, and SSAE 16 standards and their application within IT systems. * Problem Solving: Strong analytical skills with a track record of identifying opportunities for innovation through technology and data. * Communication: Strong ability to communicate complex technical concepts clearly and effectively to C-level executives and senior business leaders. * People Skills: Proven ability to build trusted relationships with business partners and executive leaders, influence stakeholders, and collaborate across functions. ## Description * Application Lifecycle Management: Lead the deployment, maintenance, and evolution of all back-office applications, including Financials, Human Resources, Payroll, Procurement and Billing systems. * Process Excellence: Drive deep functional improvements in Order-to-Cash (OTC) and Procure-to-Pay (PTP) processes, ensuring systems scale reliably with a rapidly growing business. * SaaS & Billing Evolution: Evolve billing capabilities for SaaS subscription and usage-based models, partnering closely with stakeholders to ensure cost-effective scaling and accurate telephony rating. * Integration Leadership: Lead the integrations team in building robust, scalable connections between SaaS applications using Workato, focusing on automation and seamless data flows. * Employee Experience: Partner with HR and Onboarding teams to deliver exceptional employee experiences through "Hire-to-Retire" process optimization and access automation. * Strategic AI Contribution: Actively influence and contribute to the Five9 AI program, providing both strategic and tactical direction to integrate AI into back-office workflows and productivity tools. * Executive Partnership: Participate in business planning and shared ownership of key metrics, presenting delivery outcomes and opportunities for improvement in Quarterly Business Reviews (QBRs). * Governance & Compliance: Guide cross-functional teams on SOX-related controls and general IT governance to ensure a secure and compliant environment. * Talent Development: Foster a culture of nurturing and developing talent, growing the capabilities of the team in alignment with the Five9 culture of excellence and collaboration., * Strategic Influence: You will have a significant seat at the table to help shape the future of Five9 and our global technology roadmap. * Innovation at Scale: Lead the charge in moving IT from a technology-first to a business-first organization, directly impacting employee productivity and company value. * Culture of Growth: Work in an environment that prioritizes nurturing talent and provides the autonomy to challenge and unpack business norms to drive efficiency. * AI Integration: Be at the forefront of the AI revolution, influencing how cutting-edge AI tools enhance digital platforms and reduce support workloads across the enterprise. ## Related Videos - [Strategies to accelerate SaaS Application Development](https://www.wearedevelopers.com/videos/1078-strategies-to-accelerate-saas-application-development) - [HR ROBO SAPIENS: Decoding AI Agents and Workflow Automation for Modern Recruitment](https://www.wearedevelopers.com/videos/1470-hr-robo-sapiens-decoding-ai-agents-and-workflow-automation-for-modern-recruitment) - [Your Manager Doesn’t Come with a User Manual (But You Can Totally Write One)](https://www.wearedevelopers.com/videos/1495-your-manager-doesn-t-come-with-a-user-manual-but-you-can-totally-write-one) - [Create a Programmatic SEO Project Using Next.js and Static Site Generation](https://www.wearedevelopers.com/videos/449-create-a-programmatic-seo-project-using-next-js-and-static-site-generation) - [Engineering/Manager Pendulum: Generating compound interest on your career](https://www.wearedevelopers.com/videos/100348-engineering-manager-pendulum-generating-compound-interest-on-your-career) - [Beyond the 9–5: Designing Work Around Humans](https://www.wearedevelopers.com/videos/1321-beyond-the-9-5-designing-work-around-humans) ## Related Articles - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [7 Cloud Computing Trends Coming in 2025 for Developers](https://www.wearedevelopers.com/magazine/412-7-cloud-computing-trends-coming-in-2025-for-developers) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)