> Markdown version of [/jobs/ext/2706483-desktop-support-technician-dst](https://www.wearedevelopers.com/jobs/ext/2706483-desktop-support-technician-dst). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Desktop Support Technician (DST) - **Company:** INERTIA INC - **Location:** Livermore, United States - **Experience:** Expert - **Salary:** $70,000.0 - $85,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Artificial Intelligence, Apple Mac Systems, Business Software, Business Systems, Software as a Service, Cloud Computing, Cyber Security, Desktop Computing, Identity and Access Management, Information Technology Operations, Scripting, Okta, Peripherals, Microsoft InTune, Information Technology, Casper Suite, Gsuite, User Accounts - **Published:** September 4, 2026 - **Apply:** https://startup.jobs/desktop-support-technician-inertia-9050961 ## About the Role * 5+ years of experience providing desktop, help desk, or end-user IT support in a professional environment. * Strong working knowledge of Windows and macOS operating systems, hardware, peripherals, and common business applications. * Working knowledge of networking, cloud technologies, cybersecurity, and compliance frameworks. * Experience supporting AV, conference room, video conferencing, and collaboration technologies. * Familiarity with identity and access management (IAM), endpoint management/MDM, SaaS administration, and IT service management (ITSM). * Familiarity with AI tools, automation, and scripting, with an interest in applying emerging technologies to improve IT operations. * Strong troubleshooting and analytical skills, with the ability to diagnose and resolve technical issues methodically and independently. * Excellent interpersonal and communication skills, with the ability to effectively support users across a range of technical proficiency levels. * Strong organizational skills and attention to detail, particularly when managing employee access, equipment, assets, and onboarding/offboarding activities. * Ability to prioritize competing requests and responsibilities in a fast-paced, rapidly evolving environment. * Demonstrated initiative, curiosity, and a willingness to learn new technologies and take on increasing levels of technical responsibility. Bonus Points * Experience specifically in operationalizing compliance frameworks for Export Controlled and Controlled Unclassified Information ## Description The Desktop Support Technician (DST) is a hands-on IT role responsible for delivering reliable, responsive technical support to Inertia employees while assisting with the administration and operation of core corporate IT systems. The position is approximately 75% end-user support and 25% systems administration and back-end support, with additional opportunities to contribute to IT projects and strategic initiatives. The DST will serve as a key point of contact for day-to-day IT needs and will play an important role in ensuring employees have the technology, access, and support they need to be productive. What You'll Get to Do End-User & Desktop Support * Manage and prioritize support requests through Freshservice. * Troubleshoot hardware, software, Windows/macOS, network, peripheral, and access issues. * Provide hands-on support for laptops, desktops, mobile devices, and office technology. * Document resolutions, identify recurring issues, and improve support processes and knowledge resources. * Support conference rooms, AV equipment, and video conferencing platforms. Employee Onboarding & Offboarding * Configure, deploy, and recover employee computers and other IT equipment. * Provision and deprovision user accounts, applications, permissions, and system access. * Conduct hands-on device handoff and provide new employees with technology orientation and training. * Maintain accurate records of assigned devices, equipment, accounts, and software access. * Continuously improve onboarding and offboarding processes through documentation and automation. Systems Administration & Operations * Support the administration, configuration, and ongoing operation of corporate IT platforms, including: + Freshservice - IT service management and ticketing + Microsoft Intune - Windows endpoint and device management + Jamf - Apple endpoint and device management + Okta - Identity and access management + Microsoft 365 + Apple Business Manager + Google Workspace IT Projects & Continuous Improvement * Support infrastructure, security, endpoint, collaboration, and business systems projects, including evaluating, testing, and deploying new technologies. * Leverage AI, automation, and scripting to streamline repetitive IT workflows such as onboarding/off boarding, provisioning, device management, ticket triage, troubleshooting, and documentation. * Identify opportunities to reduce manual work, improve reliability, and enhance the employee technology experience while following security, privacy, and responsible AI practices. * Develop and maintain SOPs, technical documentation, knowledge-base content, and end-user guides. ## Related Videos - [JavaScript? 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