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# Support Engineer

- **Company:** SANITY, INC.
- **Location:** San Francisco, CA, United States (Remote available)
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** JavaScript (Programming Language), Application Programming Interfaces (APIs), Software Debugging, Next.js, TypeScript, Web Applications, Front End Software Development
- **Published:** September 4, 2026
- **Apply:** https://startup.jobs/senior-support-engineer-noram-sanity-9788380

## About the Role

We're looking for an empathic senior support engineer who thrives on solving complex technical challenges and helping customers succeed with Sanity at scale.

As a senior member of the team, you will independently own high-impact issues, guide enterprise customers through complex implementations, and improve the systems, workflows, and documentation that power our support organization.

This is not a reactive ticket-queue role. It requires strong technical judgment, calm communication under pressure, and the ability to turn recurring customer friction into lasting improvements., * Remote on the West Coast (PDT) in North America

 * 4+ years of hands-on experience in developer support or engineering roles.
 * Strong experience debugging complex JavaScript/TypeScript and modern web applications (e.g., Next.js).
 * Demonstrated success in independently owning complex issues from diagnosis to resolution.
 * Ability to elevate those around you through thoughtful collaboration, clear communication, and informal mentorship.
 * Comfortable operating under pressure while maintaining clarity and empathy.
 * Strong debugging instincts and ability to reason across frontend, APIs, and infrastructure layers.
 * Bias toward improving systems, documentation, and processes rather than just resolving individual support requests.
 * Curious, proactive, and energized by solving ambiguous problems.

## Description

* Independently own and resolve complex technical issues for enterprise customers.
 * Lead investigations into ambiguous or high-severity issues and liaise during incidents, maintaining clear communication throughout.
 * Produce high-quality minimal reproductions, reusable code snippets, and structured issue reports.
 * Provide informal mentorship and technical guidance to other Support Engineers, helping the team navigate complex issues and continuously improve how we investigate, communicate, and resolve problems.
 * Collaborate closely with Product and Engineering to surface patterns and influence product improvements.
 * Author and improve documentation, guides, and self-serve resources to reduce recurring issues.
 * Contribute to infrastructure, tooling, and workflow improvements within the Support organization.
 * Participate in community support rotation and model high standards of clarity and empathy.


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