> Markdown version of [/jobs/ext/2707094-help-desk-technician](https://www.wearedevelopers.com/jobs/ext/2707094-help-desk-technician). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # HELP DESK TECHNICIAN - **Company:** General Dynamics Information Technology - **Location:** Colorado Springs, CO, United States - **Salary:** $55,806.0 - $69,014.0 - **Contract:** Permanent contract - **Skills:** Biometrics, CompTIA Security+, Cyber Security, Databases, Office365, Computer Equipment, Hardware Infrastructure - **Published:** September 4, 2026 - **Apply:** https://gdit.wd5.myworkdayjobs.com/External_Career_Site/job/USA-CO-Colorado-Springs---8610-Explorer-Dr-COC036/Help-Desk-Tech---DAYS---TS-SCI-with-Polygraph_RQ225146-1/apply ## About the Role * Help Desk Technician IV - HS diploma +1 years of experience *Years of experience can count in place of education and education can count in place of years of experience in some cases. Required Certifications: * Security+ CE * PWS 9.1 ( ITIL, A+, HDI-CSR, MS 365) TS/SCI with Polygraph Required; US Citizenship Required, Years of Experience 4 + years of related experience * may vary based on technical training, certification(s), or degree Certification Security+, CE - Comptia Security+ - Comptia Security+ Travel Required ## Description Own your opportunity to serve as a critical component of our nation's safety and security. Make an impact by using your expertise to protect our country from threats., At GDIT, people are our differentiator. As a Help Desk Technician you will help ensure today is safe and tomorrow is smarter. HOW A HELP DESK TECHNICIAN WILL MAKE AN IMPACT * Provide technical support and troubleshooting to network, desktop, and/or systems hardware and software * Resolve technical problems and answers queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems. * Diagnose, identify, isolate, and analyze problems utilizing historical database records. * May route calls to product line specialists, application, or system support specialists. * Maintain and update records and tracking databases. Alert management to recurring problems and patterns of problems. ## Related Videos - [Biometric Phone Chargers, $40m Domain Names & AI Movies Winning Awards - Peter Kröner](https://www.wearedevelopers.com/videos/1810-biometric-phone-chargers-40m-domain-names-ai-movies-winning-awards-peter-kroner) - [Kubernetes and Microservices with Multi-Model Databases](https://www.wearedevelopers.com/videos/382-kubernetes-and-microservices-with-multi-model-databases) - [Security Pitfalls for Software Engineers](https://www.wearedevelopers.com/videos/726-security-pitfalls-for-software-engineers) - [WeAreDevelopers LIVE - What Development and Tattoos Have in Common and more](https://www.wearedevelopers.com/videos/1380-wearedevelopers-live-what-development-and-tattoos-have-in-common-and-more) - [The Cloud is Calling: Answer with In-Demand Skills](https://www.wearedevelopers.com/videos/945-the-cloud-is-calling-answer-with-in-demand-skills) - [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1146-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases) ## Related Articles - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [9 Ways to Make Money Hacking](https://www.wearedevelopers.com/magazine/333-9-ways-to-make-money-hacking) - [What’s the Difference between a Junior, Mid, and Senior Developer?](https://www.wearedevelopers.com/magazine/238-what-s-the-difference-between-a-junior-mid-and-senior-developer) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Top-Paying Tech Jobs (with Salaries)](https://www.wearedevelopers.com/magazine/372-top-paying-tech-jobs-with-salaries) - [IT Salaries in Germany](https://www.wearedevelopers.com/magazine/287-it-salaries-in-germany)