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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Operations Specialist - Tier 2 - **Company:** Caci Inc - **Location:** Chantilly, VA, United States - **Experience:** Experienced - **Salary:** $75,200.0 - $158,100.0 - **Contract:** Permanent contract - **Skills:** Adobe Analytics, Active Directory, Cloud Computing, Databases, VMware ESX Servers, Monitoring of Systems, Information Technology Operations, Storage Area Network (SAN), System Center Operations Management, Microsoft SQL Server, System Center Configuration Manager, Windows Servers, Virtual Desktops, NetBackup, NetApp Applications, Data ONTAP (Server Appliance), Oracle Databases, Red Hat Enterprise Linux, Microsoft SharePoint, Software Systems, Systems Integration, Transact-SQL, VMware VSphere, Reliability of Systems, Storage Technologies, SolarWinds (Software), Patch Management, Nessus, Data Management, 3-tier Architectures, Veeam, Splunk, Wsus, Commvault, Plan of Action and Milestones, Vulnerability Analysis - **Published:** September 4, 2026 - **Apply:** https://www.clearancejobs.com/jobs/9144518/it-operations-specialist-tier-2 ## About the Role You will bring: * A mix of skills and experience with: + Operating Systems & Platforms + Cloud and On-Prem Storage & Data Management + System Patching & Compliance + Database & Monitoring Support + SharePoint Administration + Virtual Desktop Administration * A mix of experience with these technologies: + Windows Server + Red Hat Enterprise Linux (RHEL) + Active Directory & Group Policy (GPO) + VMware vSphere / ESXi + NetApp (ONTAP) + Dell Storage (Data Domain / FluidFS) + Storage Area Networks (SAN / NAS) + Commvault, Veeam, or Veritas Backup + InfoBlox + Microsoft SCCM / MECM + WSUS (Windows Server Update Services) + Red Hat Satellite + Nessus / ACAS vulnerability scanners + Microsoft SQL Server + Oracle Database basics + SolarWinds, Splunk, or Microsoft SCOM + Basic T-SQL querying Required: * Must hold a current Top Secret SCI clearance with ability to obtain poly prior to start * DOD 8140 Certification applicable to role (minimum Security+) * An AA and 10+ years of experience, BS/BA and 8+ years of experience, MS/MA and 6+ years of experience, or PhD and 4+ years of experience * Minimum of 4 years of hands-on experience integrating, operating, and maintaining IT hardware and software solutions * Applicable vendor, professional or OEM specific certification * Ability to coordinate effectively with Tier 3 and Engineering resources for advanced troubleshooting and work closely with technical writers and engineering peers * Willingness to learn new skills and new technologies. Desired: * Degree in Science, Technology, or Engineering * Experience supporting mission environments with 24/7 operational requirements * Broad, working knowledge across multiple IT disciplines, including endpoint systems, storage arrays, platform administration, system patching, and enterprise monitoring tools * Familiarity with IC ITE services and classified environments * Familiarity with Analysis of Alternatives (AoA) or evaluating new storage technologies * ITIL 4 Foundation Certification ## Description CACI is looking for an experienced, innovative, and motivated Tier 2 IT Operations Specialist to support the mission objectives and needs of the customer, the Defense Intelligence Agency. In this role you will support day-to-day operations, perform Tier 2 troubleshooting, execute maintenance tasks, assist senior specialists, and help ensure consistent delivery of enterprise IT capabilities across DIA's classified and unclassified ecosystems., * Serves as a key member of the global, 24/7 operations team supporting all infrastructure, devices, products, and solutions * Provides comprehensive Tier 2 support, including incident analysis, troubleshooting, break/fix, and hands-on touch labor across multiple IT domains * Coordinates with Tier 3 resources for troubleshooting * Performs scheduled and ad hoc maintenance, updates, and upgrades per authorized service interruption schedules * Provides continuous patch management for designated infrastructure (workstations, servers) across all networks and security domains * Provides information and coordinates on approved Plan of Action and Milestones * Monitors and analyzes capacity, performance, and service-level metrics to maintain optimal infrastructure utilization and prevent incidents * Participates in Continual Service Improvement (CSI) by researching new technologies and articulating evolutionary benefits to stakeholders * Uses Lab facilities to promote incident resolution and test the feasibility of new designs * Aids in the development of cases and scripts for Beta and Acceptance testing to ensure complete coverage prior to deployment * Supports implementation and transfer of engineered solutions through Blue/Green fielding * Collaborates with Engineering teams, Tier 3 specialists, and Government stakeholders to refine requirements and ensure system reliability and operability * Works with technical writers to develop and maintain SOPs and knowledge base artifacts * Aids in creating CDRL documentation, reports, and data ## Related Videos - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [My journey into DevOps world - How it all started!](https://www.wearedevelopers.com/videos/545-my-journey-into-devops-world-how-it-all-started) - [Why segmenting your infrastructure into tiers makes your infrastructure design better](https://www.wearedevelopers.com/videos/1960-why-segmenting-your-infrastructure-into-tiers-makes-your-infrastructure-design-better) ## Related Articles - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated)