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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Specialist - **Company:** Voyager Technologies, Inc. - **Location:** Pittsburgh, PA, United States - **Experience:** Expert - **Salary:** $80,000.0 - $100,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Access, Microsoft Windows, Active Directory, Apple Mac Systems, JIRA, Collaborative Software, Identity and Access Management, Issue Tracking Systems, Information Technology Operations, Virtual Private Networks (VPN), Local Area Networks, Networking Basics, Enterprise Software Applications, Peripherals, Microsoft InTune, Os Ticket, Casper Suite, Data Management, Zendesk, Servicenow - **Published:** September 4, 2026 - **Apply:** https://www.clearancejobs.com/jobs/9144328/it-support-specialist ## About the Role * High school diploma or equivalent and related IT Certifications * 5-7 plus years of hands-on IT support, desktop support, service desk, systems administration, or field support experience. * Experience supporting Windows, macOS, Microsoft 365, endpoint management, identity/access, collaboration tools, printers, peripherals, and common enterprise applications. * Working knowledge of networking fundamentals, endpoint security, device lifecycle, ticketing systems, and IT service management practices. * Ability to operate independently in an on-site support role while following enterprise IT, cybersecurity, and change-management standards. * Strong customer service, written documentation, troubleshooting, prioritization, and communication skills. * Must have U.S. Person status required for ITAR/export-control eligibility. Preferred Qualifications: * Experience with Microsoft Intune, Entra ID, Active Directory, Defender, GCC High, ServiceNow, Jira, Halo, Zendesk, Jamf, or similar tools. * Relevant certifications such as Security+, Network+, A+, Microsoft, ITIL, or similar. * Experience supporting CUI, ITAR/EAR, CMMC, or other regulated data-handling requirements. * Experience with conference room technology, AV support, local network troubleshooting, and executive or engineering-user support. ## Description We are seeking a Mid to Senior level IT Specialistto provide onsite support for our Pittsburg, PA Voyager Technologies location. This role reports to the IT Operations Manager and is part of the Corporate IT Department with the role based in Pittsburg, PA. In this role, the essential functions are requiring a Mid- Senior level IT Support Specialist to perform asan individual contributor role, responsible for providing reliable, secure, and responsive IT support to Voyager users at the Pittsburg site. End-User Support & Ticket Resolution * Ability to provide hands-on Tier 1-3 IT support for users at our Nevada site, including hardware, software, operating systems, access, collaboration tools, peripherals, and meeting-room technology. * Respond for managing incidents and requests through Voyager's service desk platform, maintaining clear documentation, timely updates, and strong customer experience. * Troubleshoot Windows, MacOS, Microsoft 365, endpoint management, identity access, VPN, printer, mobile device, and local connectivity issues. * Escalate complex or enterprise-impacting issues through established IT, cybersecurity, networking, or vendor support paths. Device, Asset & Access Support * Support laptop, desktop, mobile, peripheral, and accessory lifecycle activities, including provisioning, refresh, repair coordination, decommissioning, and inventory accuracy. * Execute onboarding, offboarding, access changes, device setup, and secure return procedures in accordance with Voyager standards. * Maintain local IT stock, asset records, labeling, and equipment readiness for new hires, visitors, and program needs. * Support identity and access management workflows while following least-privilege, separation-of-duties, and approval requirements. Secure Site & Local Operations Support * Support Nevada site operations that require classified-access awareness, secure handling practices, and adherence to government security requirements. * Assist with local network, conference room, printer, lab, and infrastructure touchpoints under direction from enterprise IT, networking, and cybersecurity teams. * Follow change-control, incident-response, export-control, CUI, and security procedures when supporting systems or users. * Participate in site activations, moves, audits, equipment refreshes, and operational readiness activities as needed. Documentation & Continuous Improvement * Create and maintain support documentation, knowledge articles, standard operating procedures, and troubleshooting guides. * Identify recurring issues and recommend improvements to reduce ticket volume, improve user experience, and strengthen security. * Provide user coaching on support processes, secure collaboration, approved tools, and basic technology practices. * Collaborate with IT operations, cybersecurity, networking, facilities, and program stakeholders to support site needs., * This role is an on-site in Pittsburg, PA * Ability to lift, move, or carry IT equipment and hardware up to 50 pounds in support of site operations and infrastructure deployments. * This position requires access to classified or controlled information. Employment is conditioned on maintaining an active Top Secret clearance and complying with applicable government security requirements. ## Related Videos - [The AI Agent Path to Prod: Building for Reliability](https://www.wearedevelopers.com/videos/1523-the-ai-agent-path-to-prod-building-for-reliability) - [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray) - [Navigating the Corporate Jungle: Life as a Developer in a large Company](https://www.wearedevelopers.com/videos/621-navigating-the-corporate-jungle-life-as-a-developer-in-a-large-company) - [Integrate your Cognitive Assistant with 3rd-party DBs and software](https://www.wearedevelopers.com/videos/249-integrate-your-cognitive-assistant-with-3rd-party-dbs-and-software) - [Collaboration Quantified: Lessons from Open Source Developer Networks](https://www.wearedevelopers.com/videos/1422-collaboration-quantified-lessons-from-open-source-developer-networks) - [Crew Management System for Airlines: Plan duties for pilots & flight attendants worldwide](https://www.wearedevelopers.com/videos/1444-crew-management-system-for-airlines-plan-duties-for-pilots-flight-attendants-worldwide) ## Related Articles - [How to Find Tech Jobs in Vienna](https://www.wearedevelopers.com/magazine/292-how-to-find-tech-jobs-in-vienna) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again) - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)