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# Senior ServiceNow Technical Lead

- **Company:** Amazon.com, Inc.
- **Location:** Reston, VA, United States
- **Experience:** Expert
- **Salary:** $145,000.0 - $165,000.0
- **Contract:** Permanent contract
- **Skills:** Computer-Aided Design, User Authentication, Configuration Management Databases, Configuration Management, Code Review, Information Systems, Regression Testing, Simple Object Access Protocol (SOAP), Software Deployment, Data Streaming, Systems Integration, Strategies of Testing, Scripting, Client Side Scripting, Information Technology, OSS/BSS, Servicenow
- **Published:** September 4, 2026
- **Apply:** https://www.careerjet.com/jobad/us2ce5e0a774d0bbc04a35b8fc729d8884

## About the Role

Must Have Technical/Functional Skills
Strong hands-on experience leading ServiceNow implementations and enhancements across ITSM and CMDB (data model, discovery/alignment, service mapping fundamentals).
ServiceNow technical leadership: platform standards, application scope strategy, update sets/app repo, code review, and release governance.
Strong scripting and configuration skills (Business Rules, Script Includes, Client Scripts, Flow Designer/Workflow) with performance-aware design.
Integration experience (REST/SOAP, integration patterns, authentication, error handling); familiarity with MID Server and enterprise integrations is a plus.
Experience with ServiceNow upgrade planning, impact assessment, testing strategy, and deployment best practices.
Functional understanding of telecom domain concepts (OSS/BSS, order management/orchestration, fulfillment, billing) to translate business needs into platform solutions.
Strong stakeholder management, documentation, and communication skills; able to lead workshops and drive decisions.
Certifications: CSA, CAD (preferred); CIS-EM or other CIS (good-to-have)., Strong prioritization, decision-making under pressure, and continuous-improvement mindset. Bachelor's degree in computer science/engineering/information systems or similar technical area

## Description

Lead end-to-end delivery for ServiceNow initiatives: requirements discovery, solution design, configuration/development, testing, and deployment.
Own platform technical design decisions and ensure adherence to ServiceNow best practices, security (ACLs), and performance standards.
Design and govern integrations and data flows; ensure robust error handling, monitoring hooks, and documentation.
Plan and execute upgrades/patches: impact analysis, regression testing coordination, release readiness, and change governance.
Mentor developers/admins, perform technical reviews, and drive reusable patterns, automation, and platform hygiene.
Partner with operations to ensure smooth production releases and ongoing platform health (basic monitoring/alerts and continuous improvement).
Generic Managerial Skills (if any)
Own and drive incident communications with cross-functional stakeholders (business, operations, engineering).
Coordinate across onshore/offshore teams and vendors to restore service quickly and safely., Overview: The Senior Construction Scheduler is responsible for developing, maintaining, and analyzing detailed construction schedules to ensure projects are delivered on time and…

 + 16 hours ago


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