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# Information Technology Specialist

- **Company:** Virginia Polytechnic Institute And State University
- **Location:** Blacksburg, United States
- **Salary:** $50,000.0 - $56,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Apple Mac Systems, Software Applications, Desktop Computing, Issue Tracking Systems, Backup and Restore, Google Drive, Peripherals, Microsoft InTune, Computer Equipment, Information Technology, Casper Suite, Servicenow
- **Published:** September 4, 2026
- **Apply:** https://www.dice.com/job-detail/e065aad5-af27-49ed-bf8a-64b303393ba8

## About the Role

A bachelor's degree in Business Information Technology, Computer Science, or a related field, or equivalent work experience.
Experience with Windows and Mac operating systems
Experience installing, operating, and troubleshooting computer hardware and software
Knowledge of endpoint management frameworks including HCL BigFix, Jamf, or Microsoft Intune
Demonstrated ability to interface with end users
Good interpersonal, customer support, verbal and technical writing skills

Preferred Qualifications
Experience with ticketing systems such as ServiceNow
Experience working with computers in JAMF and inTune
Experience in an IT support or help desk environment
Experience with backup systems like CrashPlan/Code42, Google Drive, OneDrive and Time Machine
Experience with SimpleHelp or a known remote application
Knowledge of Fixed Assets and surplus systems

## Description

Provides IT support for the College of Liberal Arts and Human Sciences (CLAHS), including the setup, configuration, maintenance, and ongoing support of Windows and MacOS computers. Collaborates with the CLAHS-IT team to assist faculty and staff by responding to service requests through ServiceNow, email, and phone support and remote support. Provide friendly, customer-focused technical assistance while identifying, analyzing and resolving hardware, software, printers, scanners, other peripherals, and internet issues. Troubleshoots and resolves technical issues, maintains detailed documentation, creates user guides, and assists with college equipment audits and equipment surplus processes.


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