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# Service Desk Technician II in Conshohocken

- **Company:** Energy Jobline
- **Location:** Conshohocken, PA, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Active Directory, Business Software, System Configuration, Dynamic Host Configuration Protocol, Domain Name System (DNS), Identity and Access Management, Windows Servers, TCP/IP, Network Server, Unified Endpoint Management
- **Published:** September 4, 2026
- **Apply:** https://www.energyjobline.com/job/service-desk-technician-ii-conshohocken-31436202

## About the Role

* 2-4 years of experience in a Service Desk or Systems Administrator role
 * Strong troubleshooting skills across Windows environments, endpoints, and common business applications
 * Working knowledge of Windows Server, Active Directory, Group Policy, DNS, DHCP, and TCP/IP
 * Experience supporting user onboarding and offboarding, permissions, and access management
 * Experience with endpoint configuration and support
 * Ability to diagnose and resolve escalated issues across hardware, software, and connectivity
 * Strong documentation skills with clear, client-friendly notes
 * Strong problem-solving and analytical thinking
 * Strong communication and customer service skills

Other Requirements

 * Ability to explain technical issues in plain
 * Willingness to assist Level 1 technicians and share knowledge
 * Comfortable working in a fast-paced environment with changing priorities
 * Strong time management and ability to handle multiple tickets
 * Team-oriented mindset, collaborates well across teams
 * Physical ability to lift and move equipment up to 30 pounds

## Description

The Support Technician II is responsible for providing advanced technical support across a wide range of systems, endpoints, and business applications. This role primarily handles escalated issues from Level 1 technicians, while also supporting incoming requests as needed to help maintain service levels. The technician is expected to troubleshoot complex issues, contribute to problem resolution, and support day-to-day service desk operations. This position also plays a key role in improving documentation, supporting deployments, and contributing to overall service quality., * Handle Tier 2 escalations, owning issues through to resolution

 * Support incoming Level 1 requests when needed to maintain service levels
 * Troubleshoot issues across workstations, servers, applications, and networks
 * Perform user account setup, access changes, and system configuration
 * Maintain accurate, client-ready ticket documentation
 * Assist with device provisioning, deployments, and upgrades
 * Contribute to internal documentation and knowledge base articles
 * Collaborate with other teams on complex issues or projects
 * Identify recurring issues and recommend improvements
 * Follow service desk processes and SLA expectations


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