> Markdown version of [/jobs/ext/2707789-cloud-msp-it-help-desk-support](https://www.wearedevelopers.com/jobs/ext/2707789-cloud-msp-it-help-desk-support). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Cloud MSP IT Help Desk Support - **Company:** Cornerstone Barricades - **Location:** Wood-Ridge, NJ, United States - **Salary:** $75,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Macintosh Computers, Software Applications, VoIP, Web Browsers, Issue Tracking Systems, Microsoft Office, IP Cameras, Networking Cables, Wireless Access Point, Network Switches, Network Routers, Firewalls (Computer Science), Microsoft InTune, Adobe, Fortinet - **Published:** September 4, 2026 - **Apply:** https://kingtechrepair.betterteam.com/cloud-msp-it-help-desk-support-2/apply ## About the Role Are you an MSP pro ready to tackle complex IT challenges? At 360 Networks, we're not just another IT company-we're a fast-growing, collaborative team where your skills are valued, your ideas make an impact, and your work directly drives client success., * Good working knowledge of basic LAN network. * Experience with access control. * Experience with surveillance cameras. * Experience with setup of network switches and routers. * Must have your own basic tools. * Create and maintain documentation on a consistent basis with multiple different networks. * Work as part of a team to support users. * Configure basic IT equipment such as IP Cameras, NVR, FortiGate and Meraki Firewalls,, VOIP Phones, Managed Switches, and Access Points. * Thorough knowledge of common end-user software: Microsoft, Apple, Adobe, web browsers, email, etc. * Experience supporting an environment of Windows and Mac computers. * Ability to work with different types of software and applications, troubleshoot IT hardware, and test and fix network wiring. * Excellent verbal and written communication skills for communicating with end users and upper management. * Must be able to maintain confidentiality. * Candidate should feel comfortable in taking initiative and taking direction from colleagues. * Preferred Experience in Information and Technology. * Preferred Experience in entry level networking and system applications. * Preferred Comp TIA A+ Certification and Comp TIA Network + Certification. * Must have a valid driver's license and own vehicle to get around. Gas and tolls and millage is reimbursable. ## Description * Conduct analysis and troubleshooting via telephone, email and remote control for customer accounts in a timely fashion. * Monitor and troubleshoot back up or other regularly scheduled client work. * Work within a ticketing system to track and escalate customer problems. * Maintain a positive phone demeanor and ensure customer satisfaction. * Perform remote maintenance as needed. * Other duties as assigned. * Demonstrate competency in products and services as offered by the company such as Microsoft Office 365, Entra, Intune, FortiGate and Meraki Firewalls, and others. * Spot themes and proactively work to solve them. ## Related Videos - [WeAreDevelopers LIVE - Back to CODE100](https://www.wearedevelopers.com/videos/1909-wearedevelopers-live-back-to-code100) - [3x Performance: A Humbling Journey](https://www.wearedevelopers.com/videos/100165-3x-performance-a-humbling-journey) - [Getting under the skin: The Social Engineering techniques](https://www.wearedevelopers.com/videos/38-getting-under-the-skin-the-social-engineering-techniques) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [NoCode LiveCode: Leveraging AI Tools to Craft Fully Functional Apps!](https://www.wearedevelopers.com/videos/1169-nocode-livecode-leveraging-ai-tools-to-craft-fully-functional-apps) - [The Developer Workstation Blind Spot: Why Your Security Stack Can't See What Matters Most](https://www.wearedevelopers.com/videos/100254-the-developer-workstation-blind-spot-why-your-security-stack-can-t-see-what-matters-most) ## Related Articles - [Everything a Developer Needs to Know About MCP with Neo4j](https://www.wearedevelopers.com/magazine/604-everything-a-developer-needs-to-know-about-mcp-with-neo4j) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [How to land a developer job in Amsterdam](https://www.wearedevelopers.com/magazine/36-how-to-land-a-developer-job-in-amsterdam) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs)