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# Device Support Technician

- **Company:** EOS Inc.
- **Location:** Seattle, WA, United States
- **Experience:** Experienced
- **Salary:** $70,013.0 - $75,005.0
- **Contract:** Permanent contract
- **Skills:** Testing (Software), Microsoft Windows, Android Software Development, Macintosh Computers, Apple IOS, Code Coverage, Programming Tools, Design of User Interfaces, Human-Computer Interaction, Issue Tracking Systems, Internet Protocol, Systems Development Life Cycle, Software Engineering, Scripting, Virtual Reality
- **Published:** September 4, 2026
- **Apply:** https://www.careerbuilder.com/job-details/device-support-technician-seattle-wa--9c45dca3-4858-4f97-98d5-c267282663df

## About the Role

* 2+ years experience in an QA or IT role
 * Experience troubleshooting Android through Android developer tools (ADB & Fastboot)
 * Experience PC/Mac/Mobile recording software
 * Education Relevant degree or proven track record
 * Familiarity with UX and usability research and methods
 * Detail oriented and has outstanding interpersonal skills
 * Ability to ramp up on internal processes and tools
 * Experience troubleshooting in Mac and Windows environment, including IP connectivity and application compatibility
 * Experience troubleshooting iOS devices
 * Demonstrated ability to work independently
 * Excellent oral and verbal communication skills / Compelling communication and a strong customer service orientation
 * Experience with virtual reality and gaming is a plus, Android, Apple Macs, Asset Management, Business Services, Business Support, Communication Skills, Customer Satisfaction, Customer Support/Service, Equity Securities, Field Trials, Gaming, IP (Internet Protocol), Identify Issues, Logistics, Microsoft Windows Operating System, Presentation/Verbal Skills, Programming Tools, QoS (Quality of Service), Quality Assurance, Scripting (Scripting Languages), Service Delivery, Software Development Lifecycle (SDLC), Software Testing, Technical Support, Test Scenario, Testing, Usability Engineering, User Interface/Experience (UI/UX), Virtual Reality

## Description

* Stage and set up devices for the studies in field or onsite. Study set-up may involve engaging with engineering
 * Load software onto devices using Android developer/platform tools commands and scripts
 * Provide accurate, time sensitive, and effective solutions/assistance to researchers during studies
 * Act as the main POC for device troubleshooting
 * Improve and maintain the repository of manual test scenarios
 * Work with engineers to improve our test coverage and facilitate the communication with researchers. Coding will not be needed here, mainly looking for someone familiar with the software lifecycle.
 * Involved with asset management of test devices and field recording equipment
 * Use the ticketing system to open, track, and resolve all device related issues
 * Build and maintain relationships with our QA employees within VR platforms
 * Travel will be involved, potentially international


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