> Markdown version of [/jobs/ext/2707848-help-desk-technician](https://www.wearedevelopers.com/jobs/ext/2707848-help-desk-technician). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # HELP DESK TECHNICIAN - **Company:** General Dynamics Information Technology - **Location:** Washington, DC, United States - **Experience:** Starter - **Salary:** $63,315.0 - $85,654.0 - **Contract:** Permanent contract - **Skills:** Active Directory, Biometrics, CompTIA Security+, Issue Tracking Systems, User Accounts - **Published:** September 4, 2026 - **Apply:** https://gdit.wd5.myworkdayjobs.com/External_Career_Site/job/USA-DC-Washington/Junior-Help-Desk-Technician--Tier-1----All-shifts-available---Active-Top-Secret-required_RQ223146/apply ## About the Role * High School Diploma/GED and a minimum of 2-3 years of related technical support experience; OR * An Associate's Degree in an IT-related discipline and 0-1 year of related experience; OR * A Bachelor's Degree or higher in an IT-related discipline. * Required Certifications: CompTIA Security+ required upon hire. * Security Clearance Level: Active Top Secret with SCI Eligibility. * Required Technical Skills: Desktop/notebook troubleshooting, peripheral installation, basic Active Directory exposure, and enterprise ticketing system experience. * Required Skills and Abilities: Excellent verbal and written communication, collaborative, and adaptable. Must be able to pass a basic English Language assessment test., Years of Experience 3 + years of related experience * may vary based on technical training, certification(s), or degree Certification ## Description Own your opportunity to serve as a critical component of our nation's safety and security. Make an impact by using your expertise to protect our country from threats., * Provide routine Tier 1 technical support to onsite and remote customers via phone, chat, email, and deskside assistance. * Maintain a high level of customer service, professionalism, and empathy, ensuring every user receives a premium, white-glove experience even when handling complex or frustrating technical issues. * Operate with minimal supervision on routine, repeatable technical tasks and standard desktop configurations. * Support the on-site installation, setup, and peripheral configuration of desktops, notebooks, printers, and mobile devices (iPads). * Perform basic Tier 1 troubleshooting of Microsoft Windows and MacOS operating systems. * Utilize standard administrative tools for Tier 1 identity management support (e.g., unlocking user accounts, verifying domain connectivity). * Document, track, and manage customer incidents within a ticketing management system, ensuring timely updates and clear, polite communication back to the user regarding resolution status. * Provide proactive follow-ups with customers to ensure their issues are fully resolved to their satisfaction before closing tickets. * Actively contribute to a positive team environment by sharing common user issues and solutions with peers to improve collective service delivery. * Consistently meet team service level agreements (SLAs) while maintaining top-tier customer feedback ratings. ## Related Videos - [Checkmate: 5 Real Incidents That Can End a Software Company](https://www.wearedevelopers.com/videos/100126-checkmate-5-real-incidents-that-can-end-a-software-company) - [Biometric Phone Chargers, $40m Domain Names & AI Movies Winning Awards - Peter Kröner](https://www.wearedevelopers.com/videos/1810-biometric-phone-chargers-40m-domain-names-ai-movies-winning-awards-peter-kroner) - [Full-stack role-based authorization in 45 minutes](https://www.wearedevelopers.com/videos/312-full-stack-role-based-authorization-in-45-minutes) - [MCP Mashups: How AI Agents are Reviving the Programmable Web](https://www.wearedevelopers.com/videos/1392-mcp-mashups-how-ai-agents-are-reviving-the-programmable-web) - [WeAreDevelopers LIVE - What Development and Tattoos Have in Common and more](https://www.wearedevelopers.com/videos/1380-wearedevelopers-live-what-development-and-tattoos-have-in-common-and-more) - [Swapping Low Latency Data Storage Under High Load](https://www.wearedevelopers.com/videos/746-swapping-low-latency-data-storage-under-high-load) ## Related Articles - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [IT Salaries in Germany](https://www.wearedevelopers.com/magazine/287-it-salaries-in-germany) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [9 Ways to Make Money Hacking](https://www.wearedevelopers.com/magazine/333-9-ways-to-make-money-hacking) - [What’s the Difference between a Junior, Mid, and Senior Developer?](https://www.wearedevelopers.com/magazine/238-what-s-the-difference-between-a-junior-mid-and-senior-developer)