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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Systems Engineer - **Company:** Cognizant Technology Solutions Corporation - **Location:** Montgomery, AL, United States - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Apple Mac Systems, Systems Engineering, Domain Name System (DNS), Issue Tracking Systems, Inventory Management Software, Virtual Private Networks (VPN), Network Troubleshooting, Networking Basics, Salesforce.Com, TCP/IP, User Environment Management, Diagnostic Tools, Data Storage Management, Software Troubleshooting, Computer Equipment - **Published:** September 4, 2026 - **Apply:** https://www.techcareers.com/job.asp?id=3377270551&tx=KP4545FFL&pt=1&aff=0B19D771-A501-4A5E-8338-2A822B784D54&utm_source=Job%20Feed&utm_medium=textkernel&utm_campaign=DE&utm_term=0B19D771-A501-4A5E-8338-2A822B784D54 ## About the Role * 2+ years of experience in Deskside Support, IT Service Desk, or End User Computing Support. * Hands-on experience supporting Windows operating systems and desktop/laptop hardware. * Strong troubleshooting and problem-solving skills across hardware, software, and network issues. * Experience working with ITSM tools and ticket management systems. * Knowledge of incident, request, and escalation management processes. * Experience with asset management, inventory control, and logistics support. * Familiarity with printer setup, configuration, and troubleshooting. * Knowledge of Audio Visual (AV) and video conferencing technologies. * Understanding of networking fundamentals including TCP/IP, VPN, DNS, and wireless connectivity. * Excellent customer service, communication, and interpersonal skills. Preferred Skills * Experience supporting Mac OS devices. * Mobile Device Management (MDM) experience. * Experience supporting enterprise collaboration platforms and conferencing technologies. * Familiarity with Salesforce or similar service management platforms. * Knowledge of ITIL Service Management best practices. * Experience in large enterprise or managed services environments. ## Description We are seeking a customer-focused and technically proficient Systems Engineer / Deskside Support Engineer to provide frontline IT support services to end users. The ideal candidate will serve as the primary point of contact for technical support requests, delivering exceptional customer service while troubleshooting hardware, software, network, and AV-related issues. This role requires hands-on experience supporting enterprise IT environments, managing technology assets, and ensuring timely resolution of incidents and service requests. In this role, you will * Serve as the primary point of contact for IT support requests through walk-up, phone, email, chat, and remote support channels, ensuring a high-quality customer experience and timely issue resolution. * Troubleshoot, diagnose, and resolve end-user hardware, software, operating system, application, mobile device, and peripheral-related issues within established service level agreements (SLAs). * Manage and prioritize multiple incidents, service requests, and user inquiries simultaneously while adhering to defined SOPs, support processes, and IT service management best practices. * Provide technical guidance and user education on IT products, services, systems, and tools, enabling users to effectively utilize technology resources. * Escalate complex or unresolved technical issues to appropriate support teams, vendors, or engineering groups, ensuring timely follow-up and closure. * Maintain accurate and detailed documentation of incidents, requests, troubleshooting activities, asset records, customer communications, and resolution outcomes within ticketing systems. * Support the complete IT asset lifecycle, including device deployment, desk setup and collection, inventory tracking, shipping and receiving, audits, asset reconciliation, smart lockers, IT vending machines, and printer support. * Deliver Level 1 Audio-Visual (AV) support for conference rooms, collaboration spaces, video conferencing solutions, and event technologies, including setup, troubleshooting, and user assistance. * Perform end-user network troubleshooting for wired and wireless connectivity issues using standard diagnostic tools and established support methodologies, escalating infrastructure-related issues when required. * Manage operational and logistics activities, including supply ordering, storage management, inventory audits, helpdesk operations, and continuous process improvement initiatives to enhance service efficiency and customer satisfaction. ## Related Videos - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Diagnostic Tooling: How to get insights from your .NET services hosted in Kubernetes containers?](https://www.wearedevelopers.com/videos/100188-diagnostic-tooling-how-to-get-insights-from-your-net-services-hosted-in-kubernetes-containers) - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [Software stack under and over the hood of the fastest accelerating car in the world](https://www.wearedevelopers.com/videos/221-software-stack-under-and-over-the-hood-of-the-fastest-accelerating-car-in-the-world) - [Turning Container security up to 11 with Capabilities](https://www.wearedevelopers.com/videos/718-turning-container-security-up-to-11-with-capabilities) - [Systems Thinking for Performance: How to Diagnose and Fix Slow Systems without Guessing](https://www.wearedevelopers.com/videos/2103-systems-thinking-for-performance-how-to-diagnose-and-fix-slow-systems-without-guessing) ## Related Articles - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again) - [What is Software Engineering?](https://www.wearedevelopers.com/magazine/289-what-is-software-engineering) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology)