> Markdown version of [/jobs/ext/2708277-product-support-specialist](https://www.wearedevelopers.com/jobs/ext/2708277-product-support-specialist). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Product Support Specialist - **Company:** QGENDA, LLC - **Location:** Atlanta, GA, United States - **Contract:** Permanent contract - **Skills:** Software Suite, Software Product Management, Web Applications, Software Coding - **Published:** September 4, 2026 - **Apply:** https://startup.jobs/product-support-specialist-new-innovations-qgenda-9830987 ## About the Role We are seeking individuals to become New Innovations platform experts. Team members who are self-starters, organized, and eager to help carry out the Customer Experience mission of enabling our healthcare customers to maximize the value of New Innovations! We are looking for individuals that have a thirst for knowledge, a natural curiosity to learn, and a desire to help customers solve their business objectives with technology, combined with strong project management discipline., * Ability to interact effectively with all levels of an organization both internally and externally. * Analytical and oral/written communication skills including the ability to write clear, effective and grammatically correct correspondence, reports, training manuals, and other materials. * Demonstrate initiative, resourcefulness, and creativity in problem-solving. * Ability to work independently when necessary, set priorities, research and resolve problems and follow-through on projects/assignments with minimal direction., * Strong business acumen, tact, discretion, strong work ethic, integrity, judgment and positive attitude. * Proactive self-directed attitude with effective time management skills. * Proven ability to adapt communication style toward different audiences. * Proven ability to anticipate and effectively deal with a variety of personalities and culture backgrounds across the team and customer-base. * Consistent supportive teamwork habits. * Quick learner who can adapt to a highly interactive environment. * Strong communication skills both over the phone and in person. * Must be available for occasional national and international travel. Experience You Bring * 1+ years within Education, Customer Service, Account Management and/or Sales setting. * Proactive self-directed attitude with effective time management skills. * Proven ability to adapt communication style toward different audiences. * Proven ability to anticipate and effectively deal with a variety of personalities and culture backgrounds across the team and customer-base. * Strong communication skills both over the phone and in person. Not Required, but Nice to Have * Bilingual, verbal and written. * Medical Education industry background with knowledge of ACGME, GME, and UME. * Experience using New Innovations or similar clinical/residency management systems. * Experience with software coding/programming and/or high degree of tech interest. Applicants for this position must be authorized to work for any employer in the United States (U.S.), including being located in the US. We are unable to sponsor, take over sponsorship of, or hire candidates with an employment visa at this time. ## Description You will engage with customers and prospects to support their technical needs, and serve as the technical expert for assigned product lines. As a Support Specialist, you will work closely with various departments to drive product design, development, marketing, and launch processes. You will also write and maintain technical marketing tools such as product support documentation, FAQs, and field training content. * Both training and supporting the software suite. * Phone and in-person customer trainings. * Assist, write and develop documentation for product software and customers; content and structure for product enhancements, training sessions, and software user-conferences. * Train a web-based software suite via telephone/web sharing, in-office, off-site in hospital/classroom and conference venues nationally and internationally. * Work with end users for software support, including troubleshooting, problem analysis, and providing solutions. * Training experience which includes designing, producing, and presenting training material to both small and large audiences. * Comfortable and confident with public speaking to large audiences up to 150 people. ## Related Videos - [Winning talents through play - Corporate Gaming with AKEYI](https://www.wearedevelopers.com/videos/1062-winning-talents-through-play-corporate-gaming-with-akeyi) - [Why I Love End-2-End Tests and How To Get Them Right](https://www.wearedevelopers.com/videos/996-why-i-love-end-2-end-tests-and-how-to-get-them-right) - [Unleashing the Power of Developers: Why Cybersecurity is the Missing Piece?!?](https://www.wearedevelopers.com/videos/712-unleashing-the-power-of-developers-why-cybersecurity-is-the-missing-piece) - [Generate AI in the Browser with Chrome AI - Raymond Camden](https://www.wearedevelopers.com/videos/1770-generate-ai-in-the-browser-with-chrome-ai-raymond-camden) - [Recruitment Reinvented: Bold strategies and the $10K signing incentive](https://www.wearedevelopers.com/videos/1068-recruitment-reinvented-bold-strategies-and-the-10k-signing-incentive) - [How will artificial intelligence change the future of software testing?](https://www.wearedevelopers.com/videos/85-how-will-artificial-intelligence-change-the-future-of-software-testing) ## Related Articles - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Where to Find Entry-Level Software Engineering Jobs](https://www.wearedevelopers.com/magazine/397-where-to-find-entry-level-software-engineering-jobs) - [Starter Kit For Job Applications For Developers](https://www.wearedevelopers.com/magazine/7-starter-kit-for-job-applications-for-developers) - [The Prompt Engineer ✍️](https://www.wearedevelopers.com/magazine/216-the-prompt-engineer) - [Where To Find Software Engineering Jobs](https://www.wearedevelopers.com/magazine/396-where-to-find-software-engineering-jobs)