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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Technical Support Engineer - Onsite - **Company:** Packsize, LLC - **Location:** Salt Lake City, UT, United States - **Experience:** Experienced - **Salary:** $58,240.0 - $62,400.0 - **Contract:** Permanent contract - **Skills:** Databases, Online Databases, Software Engineering - **Published:** September 4, 2026 - **Apply:** https://startup.jobs/engineer-technical-support-yrh-packsize-llc-8461293 ## About the Role * BS/BA in related discipline is strongly preferred. * Spanish speaking is a plus * Advanced degrees are a plus * Networking or IT support experience a plus * 3-5 years of hands-on experience * Experience in diagnosing, solving, and implementing solutions to technical issues * Experience in high-level remote troubleshooting * Completely dependable, excellent at problem-solving and troubleshooting * Proven track record of reliability during Technical Support shifts * Excellent de-escalation skills to reduce potential dispatches * Self-motivated with a proven track record in managing technical issues and projects * Highly proficient with Packsize technology with a strong attention to detail * Possess strong communication skills and the ability to communicate professionally in written responses to emails and phone communications to customers both internal and external * Must be organized and analytical, able to eliminate obstacles through creative approaches * Proven to possess great time management skills * Familiar and comfortable with high-paced, high-technology environments ## Description A Technical Support Engineer (TSE) provides invaluable assistance for Packsize customers throughout North America. Only a phone call or email away, the TSE team engages our customers with a helpful balance of compassion and skill to help improve and nurture our existing customer relationships. A TSE finds themselves working daily in a diverse, multicultural team focused on bringing out the best in each person while working towards providing exceptional technical support for our customers. Looking for a motivated and driven individual with an interest in technology that learns quickly and enjoys working with customers and solving problems. Training on our equipment will be provided for all individuals and specific training in certain areas may be provided to the right individual. Maintaining an enjoyable working environment for all team members is critical so we're looking for individuals wanting to work with industry leading technology in a constructive atmosphere. What You'll Do * Answer inbound support calls and collaborate with customers to resolve issues. * Determines whether calls can be resolved over the phone or if they must be fixed on-site by a field service engineer. * Builds and maintains a solutions database. The solutions database works in line with the call center scripting and also functions as a resource for field service engineers to troubleshoot equipment issues. * Functions as a resource to field service engineers in their respective job functions. * Identify and diagnose problems with little information. Problem-solving tasks may include resolving mechanical/software issues, resolving operating system bugs, and reinstalling software or hardware. * Enhance the customer's positive experience with Packsize by recognizing their needs and providing solutions. * Motivate customers through training how to operate machinery and implement lean principles. * Communicate effectively, both internally and externally and utilize the CRM system to record and schedule engineering functions. * Update online database system in a timely manner to facilitate the flow of machine data and dashboard reporting. * Builds and maintains call center scripts in the CRM system to support Packsize customer growth. ## Related Videos - [TiDB, One Layer at a Time: How Distributed SQL Became an Agentic AI Backbone](https://www.wearedevelopers.com/videos/100117-tidb-one-layer-at-a-time-how-distributed-sql-became-an-agentic-ai-backbone) - [Kubernetes and Microservices with Multi-Model Databases](https://www.wearedevelopers.com/videos/382-kubernetes-and-microservices-with-multi-model-databases) - [The Avengers Initiative (Practical Ethics for Software Engineers)](https://www.wearedevelopers.com/videos/2070-the-avengers-initiative-practical-ethics-for-software-engineers) - [Migrating half a million users to a new payment service provider](https://www.wearedevelopers.com/videos/730-migrating-half-a-million-users-to-a-new-payment-service-provider) - [Automated MS SQL Server database deployments with dacpacs and Azure DevOps](https://www.wearedevelopers.com/videos/334-automated-ms-sql-server-database-deployments-with-dacpacs-and-azure-devops) - [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1146-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases) ## Related Articles - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Where To Find Software Engineering Jobs](https://www.wearedevelopers.com/magazine/396-where-to-find-software-engineering-jobs) - [Spanish Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/353-spanish-business-culture-and-etiquette) - [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again)