> Markdown version of [/jobs/ext/2708647-senior-azure-apim-ibm-apic-support-engineer-70364081](https://www.wearedevelopers.com/jobs/ext/2708647-senior-azure-apim-ibm-apic-support-engineer-70364081). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Senior Azure APIM/IBM APIC Support Engineer - 70364081

- **Company:** Cognizant Technology Solutions Corporation
- **Location:** Buffalo Grove, IL, United States
- **Experience:** Expert
- **Salary:** $129,500.0 - $152,000.0
- **Contract:** Permanent contract
- **Skills:** Application Programming Interfaces (APIs), Microsoft Azure, Business Software, Distributed Systems, Log Analysis, Routing, Performance Tuning, Reliability Engineering, System Availability, Grafana, Rate Limiting, Kubernetes, Api Gateway, Splunk, Appdynamics, Api Management, Microservices
- **Published:** September 4, 2026
- **Apply:** https://www.techcareers.com/job.asp?id=3377303602&tx=YT909CTT&pt=1&aff=0B19D771-A501-4A5E-8338-2A822B784D54&utm_source=Job%20Feed&utm_medium=textkernel&utm_campaign=DE&utm_term=0B19D771-A501-4A5E-8338-2A822B784D54

## About the Role

* 8 years of relevant experience, primarily in operations support.
 * Administrative support experience in IBM App Connect, microservices, and API gateway technologies.
 * Strong expertise in microservices architecture with practical experience designing, deploying, and supporting distributed systems in production environments.
 * Deep hands-on knowledge of Kubernetes, including deployment management, scaling, upgrades, troubleshooting, cluster operations, reliability, resilience, and performance optimization.
 * Working proficiency with API gateway platforms such as IBM App Connect, IBM API Connect (APIC), Azure API Management (APIM), and Kong.
 * Experience with traffic management, rate limiting, routing, and API observability.
 * Solid experience with observability tools including Splunk, AppDynamics, Instana, or similar solutions covering log analytics, metrics, traces, dashboards, alerting, and SLO-based monitoring.
 * Ability to diagnose and resolve complex production issues, perform root cause analysis (RCA), and implement preventative measures.
 * Familiarity with Site Reliability Engineering (SRE) best practices, including error budgets, SLIs/SLOs, incident response, post-mortems, automation, and continuous improvement.

These Will Help You Stand Out

 * Experience supporting large-scale production environments.
 * Strong operational support background with enterprise API and microservices platforms.
 * Experience driving reliability and observability improvements.
 * Ability to work effectively across technical and business teams.
 * Strong customer-focused approach to production support and issue resolution.

We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.

## Description

As a Production Support Engineer, you will make an impact by supporting and maintaining enterprise microservices and API gateway platforms while ensuring reliability, performance, and operational stability in production environments. You will be a valued member of the operations support team and work collaboratively with application teams, platform administrators, engineers, and business stakeholders to troubleshoot issues, improve service reliability, and support critical business applications.

In This Role, You Will

 * Provide production and administrative support for IBM App Connect, microservices, and API gateway environments.
 * Support distributed systems running in production and help ensure platform reliability, resilience, and performance.
 * Manage and troubleshoot Kubernetes environments, including deployments, scaling, upgrades, cluster operations, and issue resolution.
 * Support API gateway platforms including IBM API Connect (APIC), Azure API Management (APIM), and Kong for traffic management, routing, rate limiting, and API observability.
 * Utilize observability tools such as Splunk, AppDynamics, Instana, or similar platforms to monitor system health, analyze logs, investigate issues, and support operational excellence.
 * Diagnose and resolve complex production issues, perform root cause analysis (RCA), and implement preventive measures.
 * Apply SRE best practices including incident response, SLIs/SLOs, error budgets, post-mortems, automation, and continuous improvement initiatives.
 * Collaborate with cross-functional teams to support production environments and drive operational improvements.

Work Model

We believe hybrid work is the way forward as we strive to provide flexibility wherever possible. Based on this role's business requirements, this is a hybrid position requiring 3 days per week in a client or Cognizant office in Buffalo Grove, IL or Richardson, TX.

Regardless of your working arrangement, we are here to support a healthy work-life balance through our various wellbeing programs.

The working arrangements for this role are accurate as of the date of posting. This may change based on the project you're engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.


## Related Videos

- [5 steps for running a Kubernetes environment at scale](https://www.wearedevelopers.com/videos/88-5-steps-for-running-a-kubernetes-environment-at-scale)
- [Creating a routing app with Google Maps API from scratch](https://www.wearedevelopers.com/videos/831-creating-a-routing-app-with-google-maps-api-from-scratch)
- [Our journey with Spring Boot in a microservice architecture](https://www.wearedevelopers.com/videos/511-our-journey-with-spring-boot-in-a-microservice-architecture)
- [Why make use of an integration platform in today's software developments and infrastructure?](https://www.wearedevelopers.com/videos/758-why-make-use-of-an-integration-platform-in-today-s-software-developments-and-infrastructure)
- [All your telemetry data from any source in one place](https://www.wearedevelopers.com/videos/57-all-your-telemetry-data-from-any-source-in-one-place)
- [A Technical Introduction to Bitcoin's 2nd Layer- The Lightning Network](https://www.wearedevelopers.com/videos/15-a-technical-introduction-to-bitcoin-s-2nd-layer-the-lightning-network)

## Related Articles

- [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers)
- [Navigating the AI Shift](https://www.wearedevelopers.com/magazine/629-navigating-the-ai-shift)
- [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated)
- [How to Become an AI Engineer](https://www.wearedevelopers.com/magazine/331-how-to-become-an-ai-engineer)
- [Why Upskilling And Reskilling is Important For Developers](https://www.wearedevelopers.com/magazine/428-why-upskilling-and-reskilling-is-important-for-developers)
- [Coffee with Developers - Maria Apazoglou - Making AI understandable for all in production](https://www.wearedevelopers.com/magazine/475-coffee-with-developers-maria-apazoglou-making-ai-understandable-for-all-in-production)