> Markdown version of [/jobs/ext/2708697-national-technical-support](https://www.wearedevelopers.com/jobs/ext/2708697-national-technical-support). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# National Technical Support

- **Company:** Brainlab, Inc.
- **Location:** Chicago, IL, United States (Remote available)
- **Contract:** Permanent contract
- **Skills:** Computer Networks, Information Management, Radio-Frequency Identification, Technical Data Management Systems
- **Published:** September 4, 2026
- **Apply:** https://startup.jobs/national-technical-support-brainlab-8907796

## About the Role

* B.S. in Electrical Engineering, Biomedical Engineering, Mechanical Engineering, or Information Management
 * 1 year experience in engineering or field service related functions with medical devices
 * 1 years experience with medical linear accelerator or microwave RF systems and computer networks
 * 1 years experience with applying engineering principles such as electrical, mechanical, and biomedical to troubleshooting without complete technical documentation.
 * 1 years experience with test equipment and hand tools including oscilloscopes and multi-meters

## Description

Perform installations, inspections, verification, corrective and preventive maintenance to ensure the successful installation and service of products; 2nd level field service responsibility for products, both platforms and software; investigate, analyze and recognize trends in technical data and manage escalated cases; maintain and submit technical records and documentation as per regulatory requirements; resolve product issues through detailed analysis and utilization of engineering expertise; manages team schedule to ensure efficient resource allocation for installation, service and preventative maintenance needs; applies customer management skills and technical expertise to meet or exceed customer needs and expectations; proper handling of customer complaints; work with the appropriate authority or department, as required; drive continuous technical skill development of regional service teams with the goal to achieve highest equipment uptime, fast resolutions and lasting customer
satisfaction; act as a contact for Product Support Engineers regarding feedback and improvements triggered by service experiences to ensure continuous product/process improvement; lead the introduction of new products to customers by participating in soft launch programs; participate in the development and delivery of technical training, as required; may coordinate other expert company resources required to assist with installation or service activities; participate in special projects; successfully completes company and product trainings as needed to maintain certification; carries out Remote Performance Reviews; responsible for escalated case support which includes troubleshooting for reported customer problems and remote support for the region; mentoring team and accessing individual/team performance.


## Related Videos

- [From Bedside Beeps to Interoperable Bytes – Getting your medical devices ready to talk the IEEE 11073 language](https://www.wearedevelopers.com/videos/771-from-bedside-beeps-to-interoperable-bytes-getting-your-medical-devices-ready-to-talk-the-ieee-11073-language)
- [How to Navigate Professional Relationships in the Tech Industry](https://www.wearedevelopers.com/videos/1276-how-to-navigate-professional-relationships-in-the-tech-industry)
- [Distributed search under the hood](https://www.wearedevelopers.com/videos/256-distributed-search-under-the-hood)
- [Empowering Retail Through Applied Machine Learning](https://www.wearedevelopers.com/videos/976-empowering-retail-through-applied-machine-learning)
- [Trends, Challenges and Best Practices for AI at the Edge](https://www.wearedevelopers.com/videos/630-trends-challenges-and-best-practices-for-ai-at-the-edge)
- [DOOM on Neurons, Training AI with Harry Potter & Robots Watching YouTube - Zoran Jambor](https://www.wearedevelopers.com/videos/1823-doom-on-neurons-training-ai-with-harry-potter-robots-watching-youtube-zoran-jambor)

## Related Articles

- [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again)
- [Best Coding Boot Camps in Germany](https://www.wearedevelopers.com/magazine/237-best-coding-boot-camps-in-germany)
- [Are Brain-Computer Interfaces Good or Bad?](https://www.wearedevelopers.com/magazine/367-are-brain-computer-interfaces-good-or-bad)
- [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)
- [Welcome to Switzerland](https://www.wearedevelopers.com/magazine/4-welcome-to-switzerland)
- [Best Companies to Work For in Berlin: Top 14 Companies in 2023 ](https://www.wearedevelopers.com/magazine/188-best-companies-to-work-for-in-berlin-top-14-companies-in-2023)