> Markdown version of [/jobs/ext/2708711-it-support-specialist](https://www.wearedevelopers.com/jobs/ext/2708711-it-support-specialist). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Specialist - **Company:** ONE STOP COLLECTIBLE CORP - **Location:** New York, NY, United States - **Experience:** Starter - **Salary:** $83,200.0 - $104,000.0 - **Contract:** Temporary to permanent - **Skills:** Microsoft Windows, Artificial Intelligence, Android Software Development, Apple IOS, Apple Mac Systems, JIRA, Identity and Access Management, Networking Hardware, User Provisioning Software, Wi-Fi Technology, Okta, Zapier, Microsoft InTune, Casper Suite, Gsuite, Zendesk, User Administration - **Published:** September 4, 2026 - **Apply:** https://startup.jobs/it-support-specialisttemp-flex-9637433 ## About the Role The role sits within the IT function and reports to the IT Manager, and works in close partnership with the CS Tools & Technology team on tool-level escalations and cross-functional workflows. The ideal candidate is a strong technical generalist with a service-delivery mindset, comfortable working in a high-volume ticket environment, and disciplined about doing sensitive access changes right the first time., * 1-3 years in an IT support, help desk, or technical CS/support operations role. * Hands-on experience with account provisioning and access management: onboarding, offboarding, password resets, and permission changes. * Working knowledge of macOS (primary), Windows, iOS, and Android in a business environment. * Experience with Google Workspace administration at the user level (account management, group membership, drive sharing). * Comfort working in ticketing platforms (Jira Service Management preferred; Zendesk experience a plus) and adhering to defined SLAs. * Strong attention to detail and process discipline. This role handles sensitive access changes that need to be done right the first time. * Comfortable working directly with a technical IT team and translating between end-user, CS, and IT contexts. * Strong written communication for chat and ticket-based support; ability to translate technical issues into plain language. * Ability to work independently against documented procedures and escalate appropriately when unclear. * AI-forward mindset; comfortable using AI tools to work faster on drafting, summarization, and routine configuration while verifying accuracy against SOPs and system data. Nice-to-Haves: * Prior experience supporting a vendor-agent environment at scale. * Experience with Google Workspace, Slack, or Zendesk at the user administration level. * Familiarity with SSO/SCIM concepts (Okta, Google as IdP) at the end-user provisioning level. * Hands-on experience with Zapier, Superblocks, or similar workflow automation tools. * Familiarity with an MDM platform (Hexnode, Kaseya, Jamf, Intune, or similar). * Exposure to UniFi or comparable network hardware for basic Wi-Fi troubleshooting. * CompTIA A+, Network+, or similar certifications. ## Description * Own tier 1 & 2 IT support for the CS organization: account provisioning, access upgrades, password resets, MFA and SSO issues, and general troubleshooting. Resolving directly or escalating with clean context to senior IT staff. * Execute CS agent onboarding and offboarding against established runbooks, including account creation, group and role assignments, hardware and tooling access, and clean deprovisioning on separation. * Serve as the day-to-day IT point of contact for the CS org, keeping account and access requests moving without needing manager involvement. * Support CS IT help desk requests via Slack, Zoom, phone, and in-person on hardware, software, account, and connectivity issues. * Handle user-level administration for Google Workspace, Slack, Jira, and Confluence. Including but not limited to account creation, group membership, permission changes, and license assignment. * Partner with the CS Tools & Technology team on Zendesk, Amazon Connect, and CSAT tool issues that require IT-side access or account intervention, escalating tool configuration work to their team. * Triage and resolve tickets, keep the queue clean, and meet defined SLAs. * Identify recurring, repetitive requests (onboarding, access changes, common resets) and propose lightweight automations using tools like Zapier or Superblocks to reduce manual handling. * Document and maintain SOPs and runbooks in Notion for IT support processes affecting BPO and CS, so the process stays consistent as request volume scales. * Escalate cleanly on issues outside documented scope, and flag documentation gaps or recurring pain points to the IT Manager. ## Related Videos - [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray) - [Let developers develop again](https://www.wearedevelopers.com/videos/463-let-developers-develop-again) - [Integrate your Cognitive Assistant with 3rd-party DBs and software](https://www.wearedevelopers.com/videos/249-integrate-your-cognitive-assistant-with-3rd-party-dbs-and-software) - [Collaboration Quantified: Lessons from Open Source Developer Networks](https://www.wearedevelopers.com/videos/1422-collaboration-quantified-lessons-from-open-source-developer-networks) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [Checkmate: 5 Real Incidents That Can End a Software Company](https://www.wearedevelopers.com/videos/100126-checkmate-5-real-incidents-that-can-end-a-software-company) ## Related Articles - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again) - [Dev Digest 120 - Apple and peers](https://www.wearedevelopers.com/magazine/455-dev-digest-120-apple-and-peers) - [How to Have an Effective 1-on-1 Meeting](https://www.wearedevelopers.com/magazine/451-how-to-have-an-effective-1-on-1-meeting) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology)