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# Overnight - Technical Service Analyst

- **Company:** IPEOPLE HEALTHCARE, LLC
- **Location:** Lewisville, United States
- **Contract:** Permanent contract
- **Skills:** JavaScript (Programming Language), Vbscript, Microsoft Windows, ADO.NET, Microsoft Azure, Databases, Database Connection, Programming Tools, Python (Programming Language), Microsoft SQL Server, Open Database Connectivity, Object Linking and Embedding (OLE), Sqlprofiler, Web Services, Windows Desktop, Scripting, Windows Services, SQL Server Management Studio (SSMS)
- **Published:** September 4, 2026
- **Apply:** https://startup.jobs/overnight-technical-service-analyst-ipeople-8241169

## About the Role

Ideal applications are energetic, eager, and customer-focused individuals who will provide front-line service to our clients. This individual needs a basic understanding of Windows-based applications that interact with databases, web services, and Windows services and the ability to work well under pressure. On-the-job training will be given for proprietary IPeople products and services., * Basic understanding or familiarity with database connectivity (ADO/ADO.NET, ODBC, OLE DB, etc.)

 * Basic understanding of SQL Server and its related tools (e.g. SSMS, SQL Profiler, etc.)
 * Basic understanding of VBScript (or similar scripting languages ex. Javascript, Python.
 * Have a passion for customer service.
 * Have a passion for learning.
 * Work well under pressure.
 * Good understanding of Windows development techniques and Microsoft development tools/ environments.
 * Ability to communicate technical information to both technical and non-technical customers.
 * Excellent communication skills, both written and oral.

## Description

* Answer support phone and email questions and complete customer support tickets.
 * Assist users in working with IPeople Healthcare products & services.
 * Perform basic diagnostics and troubleshooting for IPeople products & services.
 * Perform root cause analysis and provide user assistance in solving issues.
 * Collaborate with customers and developers to help test, maintain, and monitor computer programs and systems to address customer issues.
 * Review and analyze performance indicators to locate code problems and correct the identified errors or route them properly.
 * Route and document customer issues and communicate appropriately.
 * Actively focus on and contribute to the success of the customer experience.
 * Other duties may be assigned as necessary.


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