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# Software Support Specialist

- **Company:** DAKCS INVESTMENTS, LLC
- **Location:** United States (Remote available)
- **Experience:** Starter
- **Contract:** Permanent contract
- **Skills:** Software Applications, C Sharp (Programming Language), Object-Oriented Software Development, Standard Sql, Software Engineering, SQL Databases
- **Published:** September 4, 2026
- **Apply:** https://startup.jobs/software-support-specialist-dakcs-software-systems-and-p-8172148

## About the Role

Who we are looking for: We are currently looking for a part-time Software Support Specialist to join our support team. This position requires problem-solving skills, working through a queue, and using new code, existing code, and an understanding of the system to resolve customer issues. We need someone who is customer service oriented and has a basic knowledge of software development and SQL., * Ability to read, write, understand, and debug code

 * Initiative and a positive can-do attitude
 * A passion for problem solving
 * Willingness to learn
 * Strong communication skills and ability to effectively talk with customers and other team members about software issues

Additional things to help you be successful are:

 * 1-2 years of technical support or customer service experience and working with software related problems
 * Knowledge of SQL, C#, and object oriented programming in general.
 * Must demonstrate the ability to learn other languages
 * Ability to diagnose and correct software-related issues
 * Experience working with LINUX/UNIX operating systems
 * Ability to read and understand directions and help document those directions as they relate to understanding software applications
 * Learn to teach and train the software application to our customers
 * Record steps taken to resolve customer questions or issues

## Description

* Be responsible for answering incoming phone calls
 * Diagnose software problems
 * Fix/write code to resolve customer concerns
 * Answer operational questions
 * Train customers on software functions
 * Deliver professional customer service


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