> Markdown version of [/jobs/ext/2709031-service-desk-administrator](https://www.wearedevelopers.com/jobs/ext/2709031-service-desk-administrator). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Service Desk Administrator - **Company:** Consensus Cloud Solutions - **Location:** Los Angeles, United States - **Experience:** Expert - **Salary:** $83,200.0 - $93,600.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Antivirus Softwares, Macintosh Computers, Software Applications, JIRA, Command-Line Interface, Desktop Computing, Linux, Ghost (Backup Software), Issue Tracking Systems, Microsoft Office, Networking Basics, Print Servers, Windows PowerShell, Remote Access Technology, Software Distribution, Okta, Tablet Computers, Microsoft InTune, Computer Equipment, Information Technology, Gsuite - **Published:** September 4, 2026 - **Apply:** https://startup.jobs/service-desk-administrator-consensus-cloud-solutions-9639898 ## About the Role * 4+ years of computer systems support experience, mostly working directly with end-users. * 4+ years of experience in application support for Google Workspace, Microsoft Office, Active Directory, and Anti-Virus applications. * 2+ years of IT Help Desk experience along with a demonstrated track record of troubleshooting experience. * 2+ years of Remote PC management and software distribution in an enterprise environment is required. * Candidate must have excellent written and spoken communication skills. * 6+ years of computer systems support experience, mostly working directly with end-users. * Experience with an internal Service Desk ticket tracking application. (Jira preferred) * Candidate must possess expert technical knowledge of PC operating systems including Window and Mac. * Candidate must possess expert technical knowledge of PC hardware systems. * Candidate will be required to perform a variety of complicated tasks with minimal supervision. * Candidate must be able to lift and transport moderately heavy objects such as computers and peripherals. * High School Degree or GED You will stand out if you also have… * 6+ years of computer systems support experience, mostly working directly with end-users. * 6+ years of experience in application support for Google Workspace, Microsoft Office, Active Directory, and Anti-Virus applications. * 4+ years of IT Help Desk experience along with a demonstrated track record of troubleshooting experience. * 4+ years of Remote PC management and software distribution in an enterprise environment is required. * Understanding of MDM (Mobile Device Management) Solutions * Understanding of GAM (Command line management for Google) * Linux operating systems is a bonus. * Understanding of basic networking * Hands-on experience with cloud identity providers like Okta or Onelogin * Exposure to working within regulated frameworks like PCI, FedRAMP, or HIPAA * Associate's degree in Computer Science or equivalent experience, * Physical requirements: Must be able to sit for long periods, as well as, handle long periods of screen time * Technology requirements: Reliable, high speed internet * Eligible for sponsorship: No ## Description The Sr. Service Desk Administrator is responsible for the delivery, performance, support and tracking of IT assets within Consensus. This includes but is not limited to day-to-day troubleshooting, adds/moves/changes for phone, network and computer equipment, IT Asset Management, and participation in the Incident Management Process. This role will also be responsible for delivery of assigned tasks and management of activities for larger projects within Net Ops. This position also includes minor responsibility for Office Administration. This includes but may not be limited to shipping and receiving, serving as liaison with building management, and coordination of internal moves, adds and changes. It is essential that the successful candidate be highly organized and possesses excellent communication skills. Candidate will need to liaise with Los Angeles-based resources on a daily basis and must be an excellent team player. The value you will deliver… * Maintain, analyze, troubleshoot, and repair computer/server systems, hardware, and peripheral devices. * Provide technical support for employees on computer systems (Macintosh and MS-Windows), application software, and smartphones. * Troubleshoot BYOD devices, including iPad, Android tablets, iPhones, Android phones, and other peripherals. * Create and update standard OS images using Ghost and other imaging products. * Gather requirements, propose solutions, and fulfill requests for end-user computing activities and projects. * Administer end-user computing resources, including Active Directory, print servers, email, and remote access. * Monitor licensing usage and compliance of end-user computing software. * Monitor the service ticket tracking system and respond to new issues. * Manage PC vendor relationships and ensure the PC order process meets SLA requirements. * Order and maintain IT assets in the ITAM tracking application. * Onboard new employees and contractors, ensuring accounts are set up in Active Directory, Google Workspace, and other relevant systems. * Manage apps and policies for employee laptops in Microsoft Intune, including creating PowerShell scripts. * Provision and upgrade laptops as needed. * Troubleshoot, diagnose, and escalate technical issues; document processes and solutions. * Assist with technical projects as needed. * Occasionally travel for business needs. ## Related Videos - [Docker network without Docker](https://www.wearedevelopers.com/videos/1418-docker-network-without-docker) - [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray) - [Shipping Faster with Less: Render on Cloud Hosting, AI Workloads, and the Future of DevOps](https://www.wearedevelopers.com/videos/1894-shipping-faster-with-less-render-on-cloud-hosting-ai-workloads-and-the-future-of-devops) - [Collaboration Quantified: Lessons from Open Source Developer Networks](https://www.wearedevelopers.com/videos/1422-collaboration-quantified-lessons-from-open-source-developer-networks) - [Crew Management System for Airlines: Plan duties for pilots & flight attendants worldwide](https://www.wearedevelopers.com/videos/1444-crew-management-system-for-airlines-plan-duties-for-pilots-flight-attendants-worldwide) - [Docker exec without Docker](https://www.wearedevelopers.com/videos/1094-docker-exec-without-docker) ## Related Articles - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again)