> Markdown version of [/jobs/ext/2709043-tier-2-it-helpdesk-technician](https://www.wearedevelopers.com/jobs/ext/2709043-tier-2-it-helpdesk-technician). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Tier 2 IT Helpdesk Technician - **Company:** ONE STOP COLLECTIBLE CORP - **Location:** Hawthorne, CA, United States - **Experience:** Experienced - **Salary:** $60,320.0 - $83,200.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Apple Mac Systems, JIRA, Microsoft Online Services, Software as a Service, CompTIA Security+, Cyber Security, System Configuration, Linux, Identity and Access Management, Network Troubleshooting, Networking Basics, Azure Active Directory, Cloud Services, Software Deployment, Virtual Local Area Networks, Wi-Fi Technology, Peripherals, Microsoft InTune, Casper Suite, Laptops, Zendesk, Servicenow - **Published:** September 4, 2026 - **Apply:** https://startup.jobs/tier-2-it-helpdesk-technician-quantum-space-9798549 ## About the Role * Experience supporting ticketing platforms such as Jira Service Management, ServiceNow, Zendesk, or similar tools. * Ability to analyze logs and diagnostic output to identify and resolve issues. * Understanding of basic networking concepts, including DNS, DHCP, VLANs, routing, switching, and VPNs. * Experience troubleshooting Microsoft 365, Azure AD, Exchange Online, and general SaaS applications. * Ability to create or update technical documentation, including runbooks and procedures. * Strong communication skills and an ability to support users of varying technical expertise. * 2-4 years of prior experience supporting escalated issues or working in a Tier 2 capacity. * Ability to hold and maintain a security clearance., * Familiarity with Linux systems. * Familiarity with endpoint management tools such as Intune, Jamf, RMM solutions, or similar platforms. * CompTIA Security+ certification or willingness to obtain if required for compliance. * Experience supporting software deployments, endpoint configuration, or system administration activities. * Experience supporting cybersecurity or incident response activities. * Experience working in a fast-paced technical or engineering environment., To comply with U.S. Government space technology export regulations, including ITAR, applicants must be a U.S. citizen, lawful permanent resident, protected individual under 8 U.S.C. §1324b(a)(3), or otherwise eligible to obtain the required authorizations from the U.S. Department of State. ## Description * Resolve tickets escalated from our Service Desk, including OS, application, hardware, and network issues. * Provide hands-on technical support for workstations, laptops, mobile devices, and peripherals. * Assist with account provisioning, deprovisioning, access permissions, and identity management. * Support patching, updates, and configuration changes across Windows, macOS, and Linux endpoints. * Perform advanced troubleshooting through log review, diagnostics, and root-cause analysis. * Support software deployments, endpoint management, and system configuration rollouts. * Maintain asset records, participate in hardware lifecycle processes, and coordinate with vendors. * Assist with basic networking tasks, including VLAN changes, Wi-Fi troubleshooting, and connectivity issues. * Support cybersecurity initiatives, including secure configuration enforcement and incident response tasks under guidance. * Collaborate with engineering and IT programs to support smooth execution of tooling, technical projects, and operational changes., * Ownership - A key role supporting IT reliability and productivity across the entire organization. * Innovation - Exposure to cloud services, identity management, automation tooling, endpoint technologies, and infrastructure solutions. * Impact - Directly support the systems and technology that enable Quantum Space teams to execute critical business and engineering operations. * Growth - Work alongside system administrators and engineers while building deeper technical skills and gaining exposure to a broad range of IT technologies. ## Related Videos - [The AI Agent Path to Prod: Building for Reliability](https://www.wearedevelopers.com/videos/1523-the-ai-agent-path-to-prod-building-for-reliability) - [Docker network without Docker](https://www.wearedevelopers.com/videos/1418-docker-network-without-docker) - [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray) - [Checkmate: 5 Real Incidents That Can End a Software Company](https://www.wearedevelopers.com/videos/100126-checkmate-5-real-incidents-that-can-end-a-software-company) - [Integrate your Cognitive Assistant with 3rd-party DBs and software](https://www.wearedevelopers.com/videos/249-integrate-your-cognitive-assistant-with-3rd-party-dbs-and-software) - [Docker exec without Docker](https://www.wearedevelopers.com/videos/1094-docker-exec-without-docker) ## Related Articles - [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers) - [How Many Jobs Are Available in Technology?](https://www.wearedevelopers.com/magazine/450-how-many-jobs-are-available-in-technology) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers)