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# IT Help Desk Engineer

- **Company:** Allen Control Systems
- **Location:** Austin, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Apple Mac Systems, Linux, IT Management, Network Troubleshooting, ServiceNow IT Service Management, Information Technology
- **Published:** September 4, 2026
- **Apply:** https://startup.jobs/it-help-desk-engineer-allencontrolsystems-com-8331528

## About the Role

* 2+ years of IT help desk, technical support, or related experience.

 * Strong troubleshooting skills across hardware, software, and networking.

 * Experience with Windows and macOS environments (Linux a plus).

 * Familiarity with IT ticketing systems and support workflows.

 * Strong communication skills and a customer-first mindset.

 * Ability to prioritize and manage multiple tasks in a fast-paced environment.

 * Bachelor's degree in Information Technology, Computer Science, or related field

preferred.

 * Knowledge of compliance frameworks (CMMC, ITAR, or similar) is a plus.

You'll Stand Out:

 * 3-5 years of professional IT support experience.

 * Hands-on experience in compliance-driven environments.

 * Background supporting defense or aerospace companies.

 * Familiarity with vendor security and risk management processes.

## Description

We are seeking an IT Help Desk Engineer to provide first-line technical support and ensure the smooth operation of day-to-day IT needs across ACS. This role will focus on troubleshooting issues, resolving IT tickets, onboarding new employees, and maintaining systems, while enabling IT leadership to focus on compliance, infrastructure, and long-term security initiatives. The ideal candidate will be highly organized, customer-focused, and eager to grow with a fast-moving defense startup.

What You'll Do:

 * Serve as the first point of contact for IT support, troubleshooting hardware, software, and

networking issues.

 * Assist and manage the Onboarding process for new users.

 * Manage and track IT help desk tickets, escalating when necessary to meet SLAs.

 * Configure laptops, install software, and support new employee onboarding.

 * Perform routine system maintenance to ensure all devices remain secure and up to date.

 * Assist in documentation efforts, keeping system logs and IT records current.

 * Work with vendors to gather technical and compliance documentation.

 * Support compliance-related initiatives, including CMMC Level 2 and ITAR, by

maintaining operational standards.

 * Communicate effectively with employees, providing timely updates on their IT issues.


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