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# Technical Support Manager

- **Company:** Omni Corporation
- **Location:** San Francisco, CA, United States
- **Experience:** Starter
- **Contract:** Permanent contract
- **Skills:** Artificial Intelligence, BigQuery, Database Queries, Snowflake, Looker Analytics
- **Published:** September 4, 2026
- **Apply:** https://startup.jobs/technical-support-manager-omni-8116005

## About the Role

* 5+ years in technical, customer-facing roles (Support, SE, or Consulting), with 1-2+ years leading or managing teams.
 * Strong SQL skills and familiarity with modern BI & AI stacks (Looker, DBT, Snowflake, BigQuery, Agentic workflows).
 * You thrive in high-growth environments and enjoy "building the playbook while playing the game.
 * You can translate complex architectural issues into clear, business-focused outcomes for any stakeholder.

## Description

We are looking for a Technical Support Manager to lead and grow our Product Expert team in San Francisco. In this role, you'll empower a diverse team to deliver best-in-class support at the intersection of BI and AI. You'll serve as a technical leader and a strategic bridge, ensuring our customers, Product, and Engineering teams stay perfectly aligned, * Ramp up alongside the team to work directly with customers, modeling the high-touch "Advisory" relationship we promise to each customer.

 * Take full ownership of team output, helping unblock issues as needed and ensuring every member has the tools, mindset, and coaching to succeed.
 * Lead the sourcing and screening of new talent while mentoring existing members to foster a culture of customer focus, continuous growth, and technical excellence.
 * Identify friction points in support processes and implement scalable solutions to unblock the team.
 * Synthesize customer pain points into actionable insights for the Product and Engineering teams to help shape our roadmap.


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