> Markdown version of [/jobs/ext/2709286-support-engineer-i](https://www.wearedevelopers.com/jobs/ext/2709286-support-engineer-i). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Support Engineer I - **Company:** Compulink Management Center, Inc. - **Location:** United States (Remote available) - **Experience:** Starter - **Salary:** $61,006.0 - $78,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Online Services, Cloud Computing, Learning Management Systems, Data Governance, Document Management Systems, Laserfiche, Enterprise Software Applications, Break Fix - **Published:** September 4, 2026 - **Apply:** https://startup.jobs/support-engineer-i-3rd-shift-laserfiche-8004891 ## About the Role * Strong technical understanding of document management and enterprise application software. * Excellent analytical and problem-solving skills. * Excellent communication, writing and teaching skills with the ability to speak to audiences of all technical levels while providing great customer service. * Familiarity with troubleshooting Cloud and self-hosted Microsoft platforms. * Ability to thrive in a fast-paced environment with competing priorities and deadlines. * Experience providing customer service or being in a customer-facing role. * 4-year degree (BA, BS) required or equivalent industry experience * Must be able to work the third shift schedule (11:00 PM to 8:00 AM Pacific Standard Time) The salary range varies, and pay is based on several factors including but not limited to education, certifications (if applicable), candidate's geographic region, job-related knowledge, skills and years of experience amongst other factors. ## Description As a Support Engineer, you'll serve as a trusted technical resource for the Laserfiche community. You'll work closely with resellers and end users to diagnose issues, resolve software challenges, and ensure smooth operation across a wide range of environments. Your day-to-day work will blend hands-on troubleshooting, customer communication, and collaboration with internal development teams. This role is ideal for someone who enjoys diving deep into technical problems, thrives in a fast-paced environment, and values continuous learning. Eligible States for Remote Work: Arizona, California, Hawaii, Nevada, Oregon, and Washington Work schedule: * This position requires employees to work a fixed schedule of Monday-Friday, 11:00 PM-8:00 AM Pacific Time. Due to business and operational requirements, there is no flexibility to modify the established working hours. * Occasional weekend/holiday on-call shifts required About the Role - Key Responsibilities: Technical Support (80-90% time) * Provide phone, chat, email and remote support for the Laserfiche software to resellers and customers. * Maintain personal and departmental case load by responding to and working on cases within stated SLAs. * Coordinate with Laserfiche development when cases require additional assistance * Report and file bug tickets that come up during troubleshooting * Test and verify software functionality pertaining to hotfixes, patches, updates, and new releases * Monitor Laserfiche Answers and provide troubleshooting assistance via the public forum * Watch and review videos of internal software training sessions and development meetings * Ensure all team members follow Laserfiche security policies and all other corporate policies, and safeguard Laserfiche classified information through appropriate data handling practices. Training (10-20% time) * Enroll and complete relevant product and technical training courses in the company's Learning Management System. * Participate in departmental training sessions in-person or remotely. ## Related Videos - [Data Mining Accessibility](https://www.wearedevelopers.com/videos/802-data-mining-accessibility) - [Green Cloud Computing](https://www.wearedevelopers.com/videos/592-green-cloud-computing) - [Shipping Faster with Less: Render on Cloud Hosting, AI Workloads, and the Future of DevOps](https://www.wearedevelopers.com/videos/1894-shipping-faster-with-less-render-on-cloud-hosting-ai-workloads-and-the-future-of-devops) - [Fast, Confident, and Wrong: When AI Fails at Accessibility](https://www.wearedevelopers.com/videos/100030-fast-confident-and-wrong-when-ai-fails-at-accessibility) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [WebAssembly: The Next Frontier of Cloud Computing](https://www.wearedevelopers.com/videos/972-webassembly-the-next-frontier-of-cloud-computing) ## Related Articles - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Best Paying Remote Jobs](https://www.wearedevelopers.com/magazine/255-best-paying-remote-jobs) - [Top-Paying Tech Jobs (with Salaries)](https://www.wearedevelopers.com/magazine/372-top-paying-tech-jobs-with-salaries) - [How Much Does a Software Engineer Make? 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