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# Support Engineer I

- **Company:** Compulink Management Center, Inc.
- **Location:** Long Beach, CA, United States (Remote available)
- **Experience:** Experienced
- **Salary:** $61,006.0 - $78,000.0
- **Contract:** Permanent contract
- **Skills:** JavaScript (Programming Language), Microsoft Windows, Amazon Web Services, Bash Shell, C Sharp (Programming Language), Computer Programming, Databases, Document Management Systems, Issue Tracking Systems, Python (Programming Language), Linux System Administration, Windows PowerShell, Cloud Services, Laserfiche, Ruby, Software Engineering, TCP/IP, Web Applications, Data Logging, Scripting, Cloud Platform System
- **Published:** September 4, 2026
- **Apply:** https://startup.jobs/support-engineer-i-2nd-shift-laserfiche-8990128

## About the Role

* 4-year degree (BA, BS) required or equivalent industry experience
 * Must be able to work the second shift schedule (3:00 PM to 12:00 AM Pacific Time)
 * Preferably experienced and certified at working with AWS
 * Experienced in systems troubleshooting, including database systems, TCP/IP-based networking, web applications, and Windows and Linux system administration
 * Preferably skilled at scripting/programming in one or more of the following: PowerShell, Bash, Python, C#, JavaScript, and Ruby.
 * 2-5 years of software support experience in a customer facing role, and working with ticketing systems
 * Exceptional problem-solving, analytical, communication and customer service skills
 * Ability to learn quickly and adapt to changing environments
 * Ability to communicate in Spanish is a plus

The salary range varies, and pay is based on several factors including but not limited to education, certifications (if applicable), candidate's geographic region, job-related knowledge, skills and years of experience amongst other factors.

## Description

* Hybrid: Three days per week (Tuesday, Wednesday and Thursday) in-office in Long Beach, CA.
 * Remote work from home on Mondays and Fridays.
 * Ability to work flexible hours when needed to accommodate traveling for marketing events.

About the Role - Key Responsibilities:

 * Work with Solution Providers and customers to provide technical support by identifying, troubleshooting, resolving, and documenting Laserfiche technical issues
 * Use third party or Laserfiche tools to check Laserfiche Cloud system diagnostics, investigate system performance issues, monitor availability, and document issues as appropriate
 * Facilitate timely and relevant communication of escalated incidents to impacted stakeholders
 * Engage in post-issue analysis to examine incident response performance, identify areas for service improvement, and monitor progress of implementing recommendations
 * Work with software engineering teams to troubleshoot more complex issues
 * Collaborate with software engineering teams to refine in-application diagnostics (e.g., error logging and reporting) and consolidate data across cloud-based services
 * Develop strong working relationships with Solution Providers, customers and Laserfiche teams, Applicants must be authorized to work for Laserfiche in the United States on a full-time basis without the need for employer sponsorship. We are unable to sponsor new employment visas, or take over sponsorship of existing employment visas, at this time., Laserfiche complies with all Equal Opportunity and Affirmative Action regulations. Laserfiche makes all employment decisions - such as recruiting, hiring, training, promotion, compensation, professional development practices, discipline and termination - without regard to race, religion, color, national origin, ancestry, citizenship, sex, pregnancy, age, creed, physical or mental disability, medical condition, genetic characteristic, marital status, veteran status, gender identity/expression, sexual orientation or any other characteristic protected by law, except as may be permitted by law.
Laserfiche provides reasonable accommodations for applicants with disabilities upon request. For more information, please contact Talent Acquisition at https://www.laserfiche.com/contact/
or 562-988-1688.
Pursuant to the California Fair Chance Act, Los Angeles County Fair Chance Ordinance for Employers, and the Los Angeles Fair Chance Initiative for Hiring Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness, meet client expectations, standards, and accompanying requirements, and safeguard business operations and company reputation.
#LI-Hybrid


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