> Markdown version of [/jobs/ext/2709395-it-technology-lead-infrastructure-contact-center-cti-concepts](https://www.wearedevelopers.com/jobs/ext/2709395-it-technology-lead-infrastructure-contact-center-cti-concepts). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

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# IT - Technology Lead | Infrastructure-Contact Center | CTI Concepts

- **Company:** Cloudspace LLC
- **Location:** Fort Mill, SC, United States (Remote available)
- **Experience:** Expert
- **Salary:** $154,669.0
- **Contract:** Temporary to permanent
- **Skills:** .NET Framework, Automatic Call Distributor, Computer Telephony Integration, Identity and Access Management, LiveChat, Information Technology, Api Design, SDET
- **Published:** September 4, 2026
- **Apply:** https://www.careerjet.com/jobad/usd930a6c91e9508fe557c691513a83cc1

## About the Role

POC: RajuJob Details: Job title: Nice Lead Developer Onsite Work Location with Zip code: FORT MILL, SC 29715 (Candidate is allowed to work at any Infosys office in USA) Duration of the project: 6 Months This role requires any travel (Yes/No): NO Please confirm if this would be onsite from day one OR Initial remote for 2-3 months, and then expect the candidate to work from the office OR 100% Remote: Onsite from day one Is this a 100% remote role? NO Vendor rate range: $90 Minimum years of experience required: 10+ Years Would you require the candidates to meet you for an in-person interview?: Video/Virtual Interview Education Qualification required: BE Must have skills:10+ years overall IT experience with strong contact center transformation background.5+ years of NICE CXone architecture, solution design, or implementation experience.Strong understanding of contact center operations, routing strategy, IVR, ACD, live chat, digital engagement, and callback management.Hands-on experience with
enterprise integrations and API-based platform design.Ability to lead design discussions independently with client stakeholders and delivery teams.Financial services domain experience is preferred.Good to Have SkillsStrong client-facing communication and stakeholder management skills.Ability to facilitate workshops and translate business requirements into architecture decisions.Strong problem-solving mindset with ownership of risks, dependencies, and design clarifications.Ability to work closely with PM, developers, QA/SDET, operations, and client SMEs.Clear documentation discipline and ability to present options, trade-offs, and recommendations.Minimum years of experience: 10+ yearsEducation: Bachelor's or Master of Engineering
Project Code: Modernization Contact Center

## Description

Job Title: IAM Tech Lead / ForgeRock LeadWork Location & Reporting Address: Fort Mill, SC 29707 (Full Onsite)Vendor Rate: 80.00Contract duration: 10 monthsTarget Start Date: 17 Aug…

 + 18 hours ago
 + Apply easily, Job Title: .NET Development LeadWork Location & Reporting Address: Fort Mill, SC 29707 (Full Onsite)Vendor Rate: 69.70Contract duration: 10 monthsTarget Start Date: 17 Aug 2026Does…
 + 19 hours ago
 + Apply easily


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