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# Desktop Support Technician

- **Company:** CYNET SYSTEMS INC.
- **Location:** Oklahoma City, OK, United States
- **Experience:** Expert
- **Salary:** $37,440.0 - $47,840.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Outlook, Issue Tracking Systems, Microsoft Office, Enterprise Software Applications, Adobe, Deployment Automation, Hardware Infrastructure, Hardware Debugging
- **Published:** September 4, 2026
- **Apply:** https://www.careerjet.com/jobad/usb0674bd0b42ef2fa276c17ece207bbb0

## About the Role

* 5+ years of experience in Desktop Support.
 * Experience with install, configure, image, and ticketing systems.
 * Ability to perform hardware repair and upgrades.
 * Experience with staging PCs using SRSS and/or Autopilot.
 * Knowledge of manual O/S imaging, installation, configuration, and upgrades on laptops.
 * Experience with COTS (Outlook, Office, Adobe etc.) and enterprise application break/fix support.
 * Technical support experience for configuring field connectivity with VSAT.
 * Experience with UPS system maintenance coordination.
 * Knowledge of IT hardware disposal regulations and inventory audits.

## Description

* Provide second-line investigation and diagnosis after Service Desk.
 * Resolve and close incidents and service requests as per procedures and allocated timelines.
 * Escalate unresolved incidents and service requests within agreed timescales.
 * Log incident and service request details per help desk procedures.
 * Communicate with customer regarding incident progress.
 * Ensure tickets are always updated until issues are resolved.
 * Conduct customer satisfaction callbacks and surveys.
 * Complete training for On-Site Support Analysts.
 * Comply with Quality, Health, Safety and Environment policies and IT policies.
 * Liaise with customers, other IT support groups and third-party providers when necessary.
 * Perform physical support for Network Refresh Activities.
 * Manage user on/off boarding process activities including delivering new laptops and taking custody of returns.
 * Provide smart-hand support for AV rooms, network, and facilities.
 * Manage e-waste data wiping and clean-up activities.
 * Coordinate and follow-up with OEM Vendors.
 * Support the use of mobile devices to ensure user activation.
 * Maintain field connectivity at Teleport sites to ensure hardware is in optimal condition.
 * Provide hardware support for Printing Server infrastructure including additions, changes, or removals.
 * Provide Data Server hardware support for storage service infrastructure.
 * Support ePACS Server infrastructure hardware adjustments.
 * Support HR with on/off boarding processes to ensure PC tracking.

Skills:

 * Desktop Support.
 * Installation.
 * Configuration.
 * Imaging.
 * Ticketing system.
 * Hardware Repair.
 * SRSS.
 * Autopilot.
 * O/S Imaging.
 * VSAT.
 * UPS Maintenance.
 * COTS Support.


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