> Markdown version of [/jobs/ext/2709541-desktop-support-service-desk-help-desk-technician](https://www.wearedevelopers.com/jobs/ext/2709541-desktop-support-service-desk-help-desk-technician). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Desktop Support/Service Desk/Help Desk Technician

- **Company:** KEY BUSINESS SOLUTIONS
- **Location:** Jackson, MS, United States
- **Salary:** $165,395.0
- **Contract:** Permanent contract
- **Skills:** Active Directory, Microsoft Azure, CompTIA Network+, Dynamic Host Configuration Protocol, Desktop Computing, Domain Name System (DNS), Issue Tracking Systems, Microsoft Office, Networking Basics, Network Administration, Office Suite, TCP/IP, Information Technology, Laptops
- **Published:** September 4, 2026
- **Apply:** https://www.dice.com/job-detail/7fb2eab8-e399-4a51-b913-031a6b6d798f

## About the Role

Typically requires a high school diploma, vocational training, or an Associate's/Bachelor's degree in Information Technology or

Computer Science. 1 to 4 years of relevant IT support or service desk experience. Knowledge of Windows 10/11, Microsoft Office

365, Azure/Active Directory, basic networking (DNS, DHCP, TCP/IP), and endpoint security tools. Strong communication, patience,

customer service mindset, and problem-solving abilities

Preferred/Not Required:

Preferred skills/experience CompTIA A+, CompTIA Network+, or Microsoft credentials are preferred.

Skill Set:

Microsoft Windows 11

Azure/Active Directory

## Description

Provides a full range of on-site and remote end-user support for the MDAH network. Repair desktop PCs, laptops, printers, monitors,

and mobile devices. Install, configure, and update operating systems and office applications. Respond to help desk requests via

phone, chat, or in person. Log, track, and resolve issues using ticketing systems. Set up new workstations and manage onboarding or

offboarding tasks, including user account creation and permission setups. Maintain inventory records for hardware, software

licenses, and IT supplies. Escalate complex or network-wide issues to senior system or network administrators.


## Related Videos

- [One Platform Could Not Fit Them All](https://www.wearedevelopers.com/videos/1919-one-platform-could-not-fit-them-all)
- [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go)
- [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app)
- [Turning Container security up to 11 with Capabilities](https://www.wearedevelopers.com/videos/718-turning-container-security-up-to-11-with-capabilities)
- [Synthetic Insiders: The New AI Risk to Your Org](https://www.wearedevelopers.com/videos/100057-synthetic-insiders-the-new-ai-risk-to-your-org)
- [How Sparking Developer Joy Unlocks Developer Productivity](https://www.wearedevelopers.com/videos/613-how-sparking-developer-joy-unlocks-developer-productivity)

## Related Articles

- [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers)
- [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)
- [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer)
- [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology)
- [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025)
- [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk)