> Markdown version of [/jobs/ext/2709559-sap-crm-consultant](https://www.wearedevelopers.com/jobs/ext/2709559-sap-crm-consultant). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# SAP CRM Consultant

- **Company:** CYNET SYSTEMS INC.
- **Location:** Santa Clara, CA, United States
- **Salary:** $145,600.0 - $156,000.0
- **Contract:** Permanent contract
- **Skills:** SAP Cloud, Cloud Computing, Middleware, SAP ERP, Cloud Services, Webui, SAP (Applications), SAP CRM, SAP CS, SAP FI/CO, SAP Materials Management, SAP Sales and Distribution, Systems Integration, Test Scripts, SAP S/4HANA
- **Published:** September 4, 2026
- **Apply:** https://www.dice.com/job-detail/4e827ad6-e5fa-46a2-b6a7-1d12a4bf76d3

## About the Role

* 15+ years of SAP experience.
 * 12+ years of SAP CRM functional consulting experience.
 * Multiple full lifecycle SAP CRM implementations.
 * Experience supporting global enterprise environments.
 * Strong hands-on experience in SAP CRM Service and SAP CRM Web UI.
 * Expertise in Customer Interaction Center (CIC), Service Contracts, and Warranty Management.
 * Experience with Installed Base Management, Lead and Opportunity Management, and Complaints & Returns.
 * Proficiency in Sales Order Management.
 * Integration experience between SAP CRM and SAP ECC or SAP S/4HANA.
 * Experience with CRM-SD, CRM-MM, and CRM-FI/CO integration.
 * Knowledge of Middleware/CPI integrations., * SAP Cloud Integration experience.
 * SAP S/4HANA Customer Management experience.
 * SAP Service Cloud / C4C experience.
 * SAP CPQ integration experience.
 * Field Service Management (FSM) exposure.
 * Semiconductor or high-tech manufacturing industry experience.
 * Agile delivery experience.
 * Experience in Spare Parts and Logistics Operations.

Skills:

 * SAP CRM Service.
 * SAP CRM Web UI.
 * CIC.
 * Installed Base.
 * Service Contracts.
 * Quotation Management.
 * Field Service.
 * CRM Middleware.
 * ECC Integration.
 * S/4HANA.
 * SAP SD.
 * SAP CPQ.
 * SAP C4C / Service Cloud.
 * Business Process Analysis.
 * Stakeholder Management.

Qualification And Education:

 * Strong verbal and written communication skills.
 * Excellent communication and presentation skills.
 * Ability to communicate effectively with stakeholders.

## Description

* Gather and analyze business requirements from Service, Sales, Support, and Operations teams.
 * Translate business requirements into functional specifications and solution designs.
 * Lead workshops, fit-gap analysis, design sessions, and solution reviews.
 * Configure SAP CRM to support business processes and organizational objectives.
 * Configure and support Service Requests, Service Orders, Service Confirmations, and Service Contracts.
 * Manage Warranty Management, Installed Base Management, and Complaints and Returns.
 * Optimize service processes supporting global customer operations.
 * Support CRM Interaction Center functionality and design improved case management workflows.
 * Enhance customer experience through efficient ticketing and issue resolution processes.
 * Support field service operations and customer engineer dispatch processes.
 * Collaborate with service organizations to improve work order execution.
 * Integrate CRM with mobile and field service applications where required.
 * Work closely with SAP ECC/S4 teams on SD, MM, and FI/CO integration.
 * Support end-to-end Quote-to-Cash and Service-to-Cash processes.
 * Lead enhancements, rollouts, upgrades, and transformation initiatives.
 * Prepare functional design documents, test scripts, training materials, and deployment plans.
 * Support SIT, UAT, cutover activities, hypercare, and production support.


## Related Videos

- [Headless by Design: Building Enterprise Systems That Agents Can Actually Use](https://www.wearedevelopers.com/videos/100092-headless-by-design-building-enterprise-systems-that-agents-can-actually-use)
- [Agile work at CARIAD – Creating a customer web application for controlling the vehicle ](https://www.wearedevelopers.com/videos/200-agile-work-at-cariad-creating-a-customer-web-application-for-controlling-the-vehicle)
- [From Global Capability Centers to AI-Powered Command Centers](https://www.wearedevelopers.com/videos/100096-from-global-capability-centers-to-ai-powered-command-centers)
- [Replacing Excel with SAP APIs & Python validation](https://www.wearedevelopers.com/videos/1944-replacing-excel-with-sap-apis-python-validation)

## Related Articles

- [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers)
- [Best Companies to Work For in Berlin: Top 14 Companies in 2023 ](https://www.wearedevelopers.com/magazine/188-best-companies-to-work-for-in-berlin-top-14-companies-in-2023)
- [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers)
- [7 Important Tips That Every Software Developer Should Know](https://www.wearedevelopers.com/magazine/101-7-important-tips-that-every-software-developer-should-know)
- [Everything a Developer Needs to Know About MCP with Neo4j](https://www.wearedevelopers.com/magazine/604-everything-a-developer-needs-to-know-about-mcp-with-neo4j)
- [Best Companies to Work For in Germany: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/33-best-companies-to-work-for-in-germany-top-25-companies-in-2023)