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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # User Support Analyst - **Company:** The State Of North Carolina - **Location:** Cary, NC, United States - **Experience:** Expert - **Salary:** $65,607.0 - $79,801.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Adobe Creative Cloud, Apple Mac Systems, Desktop Computing, Microsoft Office, System Center Configuration Manager, Networking Basics, Akamai, Remote Service Software, TCP/IP, Office365, Computer Equipment, Information Technology, DocuSign, Servicenow - **Published:** September 4, 2026 - **Apply:** https://www.careerjet.com/job/usdffc933b603f6e392bca7181a0da02b8/eaa ## About the Role * Ability to provide outstanding customer service. * Strong understanding of computer hardware and software including peripheral devices. * Proficiency in the installation, configuration, operation and support for Microsoft Windows and macOS operating systems. * Ability to maintain and operate Active Directory and Group Policy. * Skilled in basic network protocols including TCP/IP, DNS and DHCP. * Knowledge of mobile device management (MDM) and remote support tools. * Ability to effectively perform at the team and individual level * Ability to provide clear guidance and train end-users on System Office supported software and hardware. * Knowledge of cybersecurity best practices and data protection policies. * Strong communication skills. * Creative problem-solving skills. * Ability to perform in an agile environment. Minimum Education and Experience Some state job postings say you can qualify by an "equivalent combination of education and experience." If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details. MINIMUM QUALIFICATIONS: Some state job postings say you can qualify by an 'equivalent combination of education and experience.' If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the for details Bachelor's degree in computer science or an IT related field from an appropriately accredited institution plus one year of experience in the information technology field related to the position's role; or Associate degree in computer science or an IT related field from an appropriately accredited institution and two years of experience in the information technology field related to the position's role; or High school or General Educational Development (GED) diploma and four years of experience in the field of technology related to the position's role; or an equivalent combination of education and experience., Job Overview: Requirement/Must Have: 5+ years of experience. Basic knowledge of Windows OS (Windows 10/11) patch lifecycle and update mechanisms. Familiarity with SCCM/MECM, M… + 1 day ago ## Description Important: This posting closes at 11:59:59 PM the night BEFORE the End Date above. If you have student loans, becoming a state employee includes eligibility for the Public Service Loan Forgiveness Program. Visit www.studentaid.gov to learn more. The mission of the North Carolina Community College System is to open the door to high-quality, accessible educational opportunities that minimize barriers to post-secondary education, maximize student success, develop a global, multicultural, and competent workforce, and improve the lives and wellbeing of N.C. citizens. To learn more about the NC Community College System Office and the Great 58 visit our website About Us | NC Community Colleges. Knowledge Skills and Abilities/Management Preferences The User Support Analyst position provides comprehensive and innovative analytical and technical support and assistance for the North Carolina Community College System Office. This critical role operates and maintains the entire end-user experience for staff who provide higher education services including research, instructional design, and administrative activities for the North Carolina Community College System and its partners including the 58 community colleges, local, state and federal agencies. This position plans, documents, designs, configures, secures, implements, and troubleshoots computer systems including desktop, laptops, and mobile devices. Additionally, the position operates and maintains business automation software including but not limited to Microsoft O365, ServiceNow, DocuSign and Adobe products. This position requires working knowledge of Akamai, Sentinel One, Windows Defender, and other industry standard platforms that assist in the operations and maintenance of desktop computing. May require a modified schedule to provide after-hours offsite end-user support., We Are Hiring: Service Support Analyst (PC Refresh & Asset Management) We are seeking a Service Support Analyst to assist with a 1,000-unit PC hardware refresh project and handle… + 1 day ago + Apply easily + ## Related Videos - [The Cloud is Calling: Answer with In-Demand Skills](https://www.wearedevelopers.com/videos/945-the-cloud-is-calling-answer-with-in-demand-skills) - [What the Heck is Edge Computing Anyway?](https://www.wearedevelopers.com/videos/593-what-the-heck-is-edge-computing-anyway) - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Turning Container security up to 11 with Capabilities](https://www.wearedevelopers.com/videos/718-turning-container-security-up-to-11-with-capabilities) - [Checkmate: 5 Real Incidents That Can End a Software Company](https://www.wearedevelopers.com/videos/100126-checkmate-5-real-incidents-that-can-end-a-software-company) ## Related Articles - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [How to Write a CV and Interview if You Don't Fully Qualify For The Job](https://www.wearedevelopers.com/magazine/183-how-to-write-a-cv-and-interview-if-you-don-t-fully-qualify-for-the-job)