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# IT Client Development Manager

- **Company:** Charles IT, LLC
- **Location:** Middletown, CT, United States
- **Contract:** Permanent contract
- **Skills:** Software Documentation, IT Management
- **Published:** September 4, 2026
- **Apply:** https://www.careerjet.com/jobad/us1b188696c6b05588fb1432897817448b

## About the Role

* Prior experience as a vCIO, Technical Account Manager, or senior IT leadership role

 * Strong understanding of managed services environments and service pod structures

 * Proven ability to coach and develop client-facing advisors

 * Deep experience with technology lifecycle planning, budgeting, and roadmap development

 * Ability to translate business goals into clear, actionable IT strategy

 * Strong communication, presentation, and executive-level conversation skills

 * Experience driving client retention and identifying growth opportunities through strategic planning

 * Highly organized with strong attention to detail in documentation and process consistency

## Description

Exceptional Service, Endless Improvement, Passionate People, and Honest and Forthright. Guided by our values, we foster a culture of growth, balance, and belonging where every team member can thrive.
Due to continued growth, we are seeking a Client Development Manager to lead our vCIO function and elevate the strategic advisory experience across our client base. This role is responsible for developing high-performing vCIOs who operate as trusted advisors, ensuring clients receive proactive technology guidance, clear roadmaps, and measurable business outcomes.
Responsibilities

 * Lead, coach, and develop the vCIO team through weekly team meetings, 1:1s, and ongoing mentorship

 * Establish and enforce standards for QBRs, technology roadmaps, budgeting alignment, and client communication

 * Review QBRs and roadmaps to ensure strategic quality, clarity, and alignment to client business goals

 * Drive consistency in advisory delivery across all service pods

 * Partner with Service Managers, Team Leads, and CSCs to ensure alignment between strategy and execution

 * Identify and resolve gaps between advisory and service delivery

 * Monitor client health, including MRR retention, NRR growth, and at-risk accounts

 * Coach vCIOs on recovery strategies for at-risk clients

 * Ensure proactive lifecycle planning drives strong project pipelines and client maturity

 * Improve QBR templates, documentation standards, and advisory processes over time

 * Audit CRM/PSA hygiene (ConnectWise Manage) for roadmaps, notes, and planning accuracy

 * Participate in pod alignment discussions to resolve breakdowns and improve collaboration

 * Identify training opportunities to strengthen business acumen, budgeting, and consultative skills

 * Report on advisory performance, retention trends, and client experience metrics to leadership
 * Other duties as assigned


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