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# Technical Support Analyst in Plano

- **Company:** Energy Jobline
- **Location:** Plano, TX, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Microsoft Azure, Hyper-V, Internet Protocol, Microsoft Office, Microsoft Operating Systems, Microsoft Software, Windows Servers, SQL Databases, Sonicwall, Fortinet, Cisco, Vmware
- **Published:** September 4, 2026
- **Apply:** https://www.energyjobline.com/job/technical-support-analyst-plano-31450760

## About the Role

Bachelor of Science degree with 2 years of related technical experience *or* 5 years+ experience in an IT support discipline.

 - Minimum of 3 years experience with Windows servers, Azure, and Active Directory

 - Minimum of 3 years experience in networking and internet technologies

 - Minimum of 3 years experience in Microsoft operating systems and support

 - Minimum of 3 years experience in a technical support and troubleshooting

 - Individual must have a thorough knowledge of Active Directory, Azure, Office 365, and networking

 - Must be able to work with Azure and configure routers and servers in small to medium business environments.

 - Must have strong communications skills and be able to explain issues to end users.

 - Though not a regular occurrence, must be willing to work weekends and after hours when required.

Also desire candidates with:

 - Experience in Hyper-V and VMWare. Certifications are highly desirable.

 - Knowledge in Office 365 and SQL (for technical support)

 - Microsoft Certifications including Windows, Exchange, Hyper-V and other are highly desirable

 - Strong experience in Microsoft applications

 - Experience with Cisco, WatchGuard, SonicWall, Meraki, and Fortinet routers and switches a plus



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