> Markdown version of [/jobs/ext/2709768-service-desk-rdm-tier-ii-technician](https://www.wearedevelopers.com/jobs/ext/2709768-service-desk-rdm-tier-ii-technician). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Service Desk RDM Tier II Technician - **Company:** Nabout Leidos - **Location:** Norfolk, VA, United States - **Contract:** Permanent contract - **Skills:** CompTIA Security+, Knowledge Management, Windows PowerShell, Computer Network Technologies, Information Technology - **Published:** September 4, 2026 - **Apply:** https://jobs.military.com/career/327991/service-desk-rdm-tier-ii-technician-virginia-va-norfolk ## About the Role * High school education or equivalent and a minimum of 2 years of relevant IT experience, or equivalent combination of experience and college level education.\n * Minimum of 6 months of tenure with the NMCI Service Desk in good standing.\n * 8570 IAT II certification, such as CompTIA Security +CE or equivalent.\n * Three months or more experience supporting NNPI and/or SIPR in a Tier 1 role.\n * Superior skills in both written and verbal communication.\n * Proficiency with Microsoft PowerShell.\n * Strong problem-solving skills.\n * Advanced knowledge of computer and networking technology.\n * Ability to effectively document issues, troubleshooting steps, and resolutions implemented.\n * Understands NMCI internal structure, processes and tools.\n * Able to effectively utilize ticketing and Knowledge Management System.\n * Must be a US Citizen. \n * Able to work assigned shifts as needed, including overnights and weekends.\n * Proactive learner who takes ownership of their own growth and career development.\n, * Bachelor's degree in Computer Science, Engineering, Business, or related IT or equivalent work experience 2 years of experience on NMCI Service Desk.\n * 2 years of experience on NMCI Service Desk in good standing.\n * Microsoft AZ-900 and/or AZ-104 certifications.\n ## Related Videos - [Security Pitfalls for Software Engineers](https://www.wearedevelopers.com/videos/726-security-pitfalls-for-software-engineers) - [Same Tower, New Confusion: The Tower of Babel 2.0](https://www.wearedevelopers.com/videos/100101-same-tower-new-confusion-the-tower-of-babel-2-0) - [My journey into DevOps world - How it all started!](https://www.wearedevelopers.com/videos/545-my-journey-into-devops-world-how-it-all-started) - [How to be balanced in a software development team](https://www.wearedevelopers.com/videos/66-how-to-be-balanced-in-a-software-development-team) - [Cracking the Code to Tech Team Satisfaction](https://www.wearedevelopers.com/videos/1504-cracking-the-code-to-tech-team-satisfaction) ## Related Articles - [What’s the Difference between a Junior, Mid, and Senior Developer?](https://www.wearedevelopers.com/magazine/238-what-s-the-difference-between-a-junior-mid-and-senior-developer) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again) - [Best Companies in the Netherlands: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/193-best-companies-in-the-netherlands-top-25-companies-in-2023) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)