> Markdown version of [/jobs/ext/2709977-vdi-windows-desktop-admin-ts-sci-w-poly](https://www.wearedevelopers.com/jobs/ext/2709977-vdi-windows-desktop-admin-ts-sci-w-poly). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # VDI Windows Desktop Admin - TS/SCI w/Poly - **Company:** General Dynamics Information Technology - **Location:** Annapolis Junction, MD, United States - **Experience:** Experienced - **Salary:** $102,000.0 - $138,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Artificial Intelligence, Microsoft Azure, Biometrics, System Configuration, System Center Configuration Manager, Network Configuration and Change Management, Windows PowerShell, Cloud Services, Windows Desktop, Hardware Infrastructure - **Published:** September 4, 2026 - **Apply:** https://gdit.wd5.myworkdayjobs.com/External_Career_Site/job/USA-MD-Annapolis-Junction/VDI-Windows-Desktop-Admin---TS-SCI-w-Poly_RQ216222-2/apply ## About the Role Bring your technology expertise and drive for innovation to GDIT. The Windows Desktop Engineer must have: * Education: Technical Training, Certification(s) or Degree * Experience: 3+ years of related experience * Technical skills: Windows operating systems (Windows 10, Windows 11) and related technologies. * Security clearance level: TS/SCI w/Poly * US citizenship required * Role requirements: * Proficiency with Active Directory, Group Policy, and network configurations. * Strong understanding of hardware components, peripheral devices, and drivers. * Experience with system imaging, deployment, and management tools. + SCCM + MDT * Advanced troubleshooting skills and ability to diagnose complex issues. * Excellent communication and interpersonal skills. * Strong documentation and organizational skills. * Experience with scripting and automation (e.g., PowerShell). * Knowledge of ITIL framework and best practices. * Experience with endpoint security solutions. * Familiarity with cloud services and integration (e.g., Microsoft Azure). * This role may require occasional evening or weekend work to perform maintenance or resolve critical issues. On-call support may be required. * Must be 8570 compliant with a Security + certificate, Years of Experience 3 + years of related experience * may vary based on technical training, certification(s), or degree Certification CompTIA Security+ CE | CompTIA - CompTIA Travel Required Less than 10% Citizenship ## Description Own your opportunity to serve as a critical component of our nation's safety and security. Make an impact by using your expertise to protect our country from threats., * Provide third-level support for Windows desktop issues escalated from Tier 1 and Tier 2 support teams. * Diagnose and resolve complex hardware and software problems. * Perform root cause analysis for recurring issues and implement permanent fixes. * System Maintenance and Optimization: * Ensure the stability, security, and performance of Windows desktop systems. * Apply patches, updates, and configuration changes to maintain compliance and security standards. * Incident and Problem Management: * Manage and resolve high-priority incidents and problems within SLAs. * Document resolutions and create knowledge base articles to improve future support processes. * Conduct post-incident reviews to identify improvements. * Collaboration and Project Support: * Work with cross-functional IT teams on projects, providing expertise on Windows desktop environments. * Assist in the design and implementation of new technologies and solutions. * Participate in planning and execution of system upgrades and migrations. * User Support and Training: * Provide guidance and training to Tier 1 and Tier 2 support staff. * Assist end-users with complex technical issues and provide advanced troubleshooting. * Documentation and Reporting: * Maintain accurate and up-to-date documentation of system configurations, procedures, and support issues. * Generate reports on system performance, incident resolution, and other metrics as required. ## Related Videos - [Biometric Phone Chargers, $40m Domain Names & AI Movies Winning Awards - Peter Kröner](https://www.wearedevelopers.com/videos/1810-biometric-phone-chargers-40m-domain-names-ai-movies-winning-awards-peter-kroner) - [Leverage Cloud Computing Benefits with Serverless Multi-Cloud ML ](https://www.wearedevelopers.com/videos/78-leverage-cloud-computing-benefits-with-serverless-multi-cloud-ml) - [Developer Tools for Microsoft Azure](https://www.wearedevelopers.com/videos/450-developer-tools-for-microsoft-azure) - [Security Pitfalls for Software Engineers](https://www.wearedevelopers.com/videos/726-security-pitfalls-for-software-engineers) - [ZEISS & Microsoft - Building the Next Generation Medical Ecosystem in the Cloud](https://www.wearedevelopers.com/videos/424-zeiss-microsoft-building-the-next-generation-medical-ecosystem-in-the-cloud) - [Develop enterprise-ready applications for Microsoft Teams with Azure resources on modern web technologies](https://www.wearedevelopers.com/videos/187-develop-enterprise-ready-applications-for-microsoft-teams-with-azure-resources-on-modern-web-technologies) ## Related Articles - [Dev Digest 182: GPT5 Prompts, MCP Vulnerabilities, Code Traps](https://www.wearedevelopers.com/magazine/622-dev-digest-182-gpt5-prompts-mcp-vulnerabilities-code-traps) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Dev Digest 176: Expensive Agents, Taking Over VSCode and Safer Vibe Coding](https://www.wearedevelopers.com/magazine/603-dev-digest-176-expensive-agents-taking-over-vscode-and-safer-vibe-coding) - [Dev Digest 164: AI Agents, AI Blindspots and MCP security problems](https://www.wearedevelopers.com/magazine/578-dev-digest-164-ai-agents-ai-blindspots-and-mcp-security-problems)