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# Production Support Engineer - Trading Systems

- **Company:** Technology Research, LLC
- **Location:** New York, United States
- **Experience:** Experienced
- **Salary:** $150,000.0 - $220,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Algorithmic Trading, Bash Shell, Databases, Relational Databases, Linux, PostgreSQL, Microsoft SQL Server, Release Management, Remote Access Technology, Server Administration, Windows Desktop, Scripting
- **Published:** September 4, 2026
- **Apply:** https://startup.jobs/production-support-engineer-trading-systems-qube-research-technologies-8123446

## About the Role

* >2yrs of Bash, Command Dos, Powershell or Python scripting experience is essential.
 * Minimum 3yrs in a support role.
 * Excellent problem solving and highly effective business analytics capabilities required.
 * Must have a keen focus on ownership of issues and commitment to resolving them.
 * Excellent written and oral communication skills are essential.
 * Expert windows desktop and server administration experience is essential.
 * High level of Linux OS experience is essential.
 * Expert relational database skills (in order of preference: SQL Server, Postgres) are essential.
 * Experience of managing the expectations of Front Office traders and senior management is desirable.
 * Knowledge of Equities, Futures, Commodities and FX asset classes is an advantage.
 * Knowledge of market data feed handlers and execution feeds is an advantage.
 * Knowledge of market-making/liquidity provision and algorithmic trading is an advantage.

## Description

* Your core objective will be to provide high-touch user support to the global QRT team which trades across all the major EMEA and US markets.
 * Provide prompt user support for investigations & resolution of any system issues impacting front office trading flows.
 * Liaise with internal and external teams on a day-to-day basis to provide effective management of the QRT trading infrastructure, resolving issues through to completion.
 * Support trading platforms on different OS environments - Windows & Linux (Manual trading application, Algorithmic trading platforms, Exchange/FIX connectivity system, and Risk systems).
 * Ensure all trading components are up and running before the start of each trading day and support the release management process ensuring stability of the production environment.
 * Provide maintenance and support of static databases and supporting processes.
 * Develop tools to continuously improve our ability to monitor the trading environment.
 * Evening/weekend support requirements (normally through remote access).


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