> Markdown version of [/jobs/ext/2710101-information-systems-support-specialist](https://www.wearedevelopers.com/jobs/ext/2710101-information-systems-support-specialist). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Information Systems Support Specialist - **Company:** Vast, Inc - **Location:** Long Beach, CA, United States - **Experience:** Expert - **Salary:** $64,480.0 - $91,520.0 - **Contract:** Permanent contract - **Skills:** Systems Engineering, Confluence, JIRA, Information Systems, Netsuite, Enterprise Software Applications, SAP Ariba, Zendesk, Teamcenter (Software) - **Published:** September 4, 2026 - **Apply:** https://startup.jobs/is-support-specialist-ii-vast-9672970 ## About the Role * Strong understanding of the enterprise system landscape and functional knowledge of processes. * Strong collaboration skills with multiple departments and stakeholders * Comfortable with enterprise application access controls, troubleshooting / reproducing software bugs, and partnering with Technical Product Managers on larger projects * Provide support for multiple location Minimum Qualifications: * 3+ years of experience in IT or Information Systems support * Experience handling tickets in a service desk * Proven experience with ITSM tools * Strong problem-solving skills and ability to work independently and collaboratively * Exhibits excellent cross collaboration communication and interpersonal skills * Demonstrated ability to resolve difficult technical issues with limited information Preferred Skills & Experience: * Experience in a manufacturing/aerospace environment * Experience handling tickets in a service desk but preferred in Jira Service Management * Experience supporting enterprise applications such as Netsuite, Manufacturo, NX/Teamcenter, engineering systems * Experience with JIRA/Confluence on prem or cloud configuration * Prior experience working in a fast-paced startup environment or enterprise level environment * Familiarity with aerospace industry regulations and standards regarding IT and data * Experience supporting 800+ end users Additional Requirements: * Strong troubleshooting skills and application support skills * Strong attention to detail and exhibits proactivity/can do attitude ## Description Vast is looking for a(n) Information Systems Support Specialist, reporting to the Senior Technology Operations Manager, for providing day-to-day technical support to Vast's internal employees and making sure systems run smoothly. You will be the first point of contact for users experiencing technical issues, providing timely and efficient solutions to their problems. Your expertise in troubleshooting, problem-solving, and exceptional customer service will be key to your success in this role. This will be a full-time, non-exempt position located in our Long Beach location., * Provide L1/L2 Support for all VAST Enterprise Systems. These include but aren't limited to ERP, MES, PLM and other engineering systems. * 80% of time spent providing L1/L2 support for all VAST Enterprise Systems, 20% of time assisting with project related work * First point of contact/line of support for any software/application support needed. * License provisioning for engineering systems and corporate systems * Monitor, respond and resolve incidents in an ITSM system while ensuring SLA performance metrics are met. Ex: Jira SM, ZenDesk * Learning how to triage project requests on top of day to day L1/L2 support ## Related Videos - [The AI Agent Path to Prod: Building for Reliability](https://www.wearedevelopers.com/videos/1523-the-ai-agent-path-to-prod-building-for-reliability) - [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray) - [Navigating the Corporate Jungle: Life as a Developer in a large Company](https://www.wearedevelopers.com/videos/621-navigating-the-corporate-jungle-life-as-a-developer-in-a-large-company) - [Collaboration Quantified: Lessons from Open Source Developer Networks](https://www.wearedevelopers.com/videos/1422-collaboration-quantified-lessons-from-open-source-developer-networks) - [Crew Management System for Airlines: Plan duties for pilots & flight attendants worldwide](https://www.wearedevelopers.com/videos/1444-crew-management-system-for-airlines-plan-duties-for-pilots-flight-attendants-worldwide) - [Integrate your Cognitive Assistant with 3rd-party DBs and software](https://www.wearedevelopers.com/videos/249-integrate-your-cognitive-assistant-with-3rd-party-dbs-and-software) ## Related Articles - [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [What is Software Engineering?](https://www.wearedevelopers.com/magazine/289-what-is-software-engineering) - [Now is the time for industrialized software development](https://www.wearedevelopers.com/magazine/601-now-is-the-time-for-industrialized-software-development) - [7 Important Tips That Every Software Developer Should Know](https://www.wearedevelopers.com/magazine/101-7-important-tips-that-every-software-developer-should-know)