> Markdown version of [/jobs/ext/2710503-it-support-lead-ii](https://www.wearedevelopers.com/jobs/ext/2710503-it-support-lead-ii). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Lead - II - **Company:** Intersources Inc. - **Location:** Santa Monica, CA, United States - **Experience:** Expert - **Contract:** Permanent contract - **Skills:** Agile Methodology, Information Systems, Network Security, Systems Development Life Cycle, Remote Desktop Services, Topdesk, Software Engineering, Software Systems, Systems Integration, Iq/oq/pq, IT Architecture, Test Scripts, Computerised Systems, Information Technology, GXP - **Published:** September 4, 2026 - **Apply:** https://www2.jobdiva.com/portal/?a=62jdnw10t7d77ytz0lbaey9qxonk3b05a9tqw96rb7z6hlfo7xj79l9g6mp6aj2o&compid=0/jobs/32046962#/jobs/32046962 ## About the Role * Experience with quality labs and manufacturing instruments, IT solutions, operating systems, security concepts, infrastructure, and systems' configurations and customization. * Previous experience working in a GxP environment supporting biotech/pharma technology solutions. * Strong knowledge of commissioning, qualification, and validation processes. * Experience with system integration and the ability to engage with stakeholders at all levels in an international environment. * Demonstrated ability to work under indirect supervision and managing multiple competing priorities concurrently. * Strong planning and execution skills, with a systematic approach to problem solving. * 5-7 years of experience related to IT systems management, IT operational support or other information technology solutions roles, ideally in an international setting. * Excellent oral and written communication skills. * Strong analytical and problem-solving skills. * High attention to detail in both technical and administrative tasks. * Broad knowledge of IT topics, with proficiency in working in a secure network environment. * Resilience and adaptability to perform effectively in an ambiguous and high-pressure environment. * Honest and credible, and effective in communication. Preferred Qualifications: * BS degree in Information Technology, Computer Science, or relevant field * Proven work experience (3+ years) in IT supporting business operations * Experience in a strongly regulated GxP environment, preferably pharmaceuticals * Good understanding and knowledge of computer systems, mobile devices, networks, and other technology products * Ability to diagnose and troubleshoot basic technical issues * Familiarity with remote desktop applications and help desk software * Excellent problem-solving and communication skills * Ability to troubleshoot complex software issues and provide step-by-step technical help, both written and verbal * Good time management skills, interpersonal skills, and the ability to think critically * Resilient with the ability to perform in an ambiguous environment and under pressure * Versatile with the ability to deliver against strongly regulated requirements * Consistent excellence in both planning and execution, * Master's degree in Computer Science or Information Systems and 8+ years of industry experience OR * Bachelor's degree in Computer Science or Information Systems and 10+ years of industry experience OR * Associate's degree in Computer Science or Information Systems and 12+ years of industry experience ## Description * Responsible for the delivery of global, site-specific, and compliant IT solutions within the TechOps IT portfolio and provide operational support. * Ensure delivery of IT solutions to QC labs, R&D labs, and manufacturing. * Perform installation, configuration, support, and administration of computer systems and lab instruments in a regulated GMP environment. * Provide maintenance and support requests to address IT operational issues on assigned technologies, following established processes and procedures. * Collaborate with business groups, vendors, and cross-functional teams to deliver innovative, scalable, and compliant IT solutions. * Document user and functional requirements. * Support IT architecture by working closely with enterprise architects and following established guidelines. Present solutions' architecture the architecture review board. * Design and implement site specific, regional, global, enterprise, and other IT solutions. Author detailed design specifications, architecture and data flow diagrams. * Author and execute test scripts. Work with vendors and quality teams on authoring and execution of IQ/OQ/PQ to qualify IT solutions. * Follow SDLC, PMM, Agile and other methodologies for projects and systems delivery. * Work closely with project managers and the PMO on scheduling and monitoring progress of initiatives. Provide project tasks estimates Contribute to the discussions about resource allocation and capacity planning. * Address project constraints, including risks and issues. Follow project change control for managing scope and schedule. * Collaborate with internal & external stakeholders to diagnose and resolve IT issues. * Ensure the availability and functionality of both hardware and software systems for daily operations, providing technical support on-site or remotely when necessary. * Manage changes in accordance with GxP and IT change control processes, ensuring SLAs and KPIs are consistently met. * Stay aligned with domain architecture teams to ensure global consistency, influencing changes to standards when needed. * Document process steps and systems enhancements required to support process * Engage with internal clients and stakeholders to address issues with quality and manufacturing systems. * Analyze security protection technologies, adhering to Corporate IT security policies and guidelines. * Develop a deep understanding of the business processes and all applicable procedures * Foster strong relationships with clients and stakeholders. * Ensure alignment between manufacturing sites and corporate IT for global consistency. ## Related Videos - [Blueprints for Success: Steering a Global Data & AI Architecture](https://www.wearedevelopers.com/videos/1577-blueprints-for-success-steering-a-global-data-ai-architecture) - [Navigating the Corporate Jungle: Life as a Developer in a large Company](https://www.wearedevelopers.com/videos/621-navigating-the-corporate-jungle-life-as-a-developer-in-a-large-company) - [You’re a great coder? 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