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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Head of Cloud, Platforms & Security - **Company:** rag & bone - **Location:** New York, United States - **Experience:** Expert - **Salary:** $220,000.0 - **Contract:** Permanent contract - **Skills:** Artificial Intelligence, Data Analysis, Microsoft Azure, Cloud Computing, Cloud Computing Security, Data Hub, Disaster Recovery, Failover, Information Technology Operations, Uptime, Automation of Marketing, Network Service, Reliability Engineering, Zero Trust Network Access, Systems Integration, Wide Area Networks, Cloud Platform System, System Availability, Mttr, Os Ticket, Information Technology, Performance Monitor, Api Design, Cloud Optimization - **Published:** September 4, 2026 - **Apply:** https://startup.jobs/head-of-cloud-platforms-security-rag-bone-9445696 ## About the Role * 10-15+ years in IT infrastructure, cloud, and security leadership roles * Proven experience managing enterprise-scale cloud environments (Azure preferred) * Strong background in networking and distributed retail environments * Deep expertise in IT operations, incident management, and reliability engineering * Experience managing third-party vendors and managed services at scale Preferred * Experience in retail, fashion, or omnichannel environments * Exposure to modern composable architectures and Data Hub concepts * Familiarity with AI-driven IT operations (AIOps) and automation platforms * Strong understanding of identity (Entra ID), endpoint management, and Zero Trust security Leadership Profile * Operates with a product mindset, not just service delivery * Balances operational discipline with innovation * Data-driven decision maker with strong execution rigor * Communicates effectively with executive leadership and business stakeholders * Builds high-performing teams aligned with future-ready capabilities ## Description The Head of Cloud, Platforms & Security is accountable for the reliability, scalability, and security of rag & bone's technology foundation. This leader ensures that all business-critical systems operate with maximum uptime, resilience, and performance, enabling seamless retail, e-commerce, and enterprise operations. This role sits at the intersection of infrastructure, security, and modern platform engineering, driving a shift from traditional IT operations to a highly automated, AI-enabled, and resilient digital backbone. The ideal candidate combines operational rigor with forward-thinking innovation, leveraging automation and AI to scale capabilities without proportional cost increases, while delivering an exceptional employee experience., * Own end-to-end availability and performance of all business-critical systems (POS, eCommerce, ERP, integrations, networks). * Define and enforce SLOs/SLAs for uptime, latency, and incident response. * Lead the design and implementation of resilient architectures (failover, redundancy, disaster recovery). * Establish proactive monitoring, observability, and incident management practices. Cloud & Infrastructure Strategy * Own and evolve the cloud strategy (Azure-first), ensuring scalability, cost optimization, and security. * Drive adoption of platform engineering principles (self-service infrastructure, standardized environments). * Modernize infrastructure toward API-driven, composable architecture aligned with the Data Hub vision. * Continuously optimize cloud spend vs performance. Network & Store Connectivity * Ensure reliable, secure, and high-performance connectivity across all retail stores, offices, and distribution environments. * Own vendor relationships for ISP, SD-WAN, and network services. * Minimize downtime through redundant connectivity and intelligent failover strategies. * Deliver consistent in-store experience supporting POS, clienteling, and omnichannel services. Security & Risk Management * Lead enterprise-wide cybersecurity strategy, including identity, endpoint, network, and cloud security. * Ensure compliance with audit requirements, and data protection standards. * Drive continuous improvement in threat detection, response, and employee security awareness. * Partner with leadership to manage risk posture and incident readiness. IT Operations & Vendor Management * Oversee IT operations including service desk, infrastructure support, and managed services. * Manage strategic vendors and partners to ensure performance, accountability, and cost efficiency. * Establish clear KPIs and SLAs across all external providers. * Drive a culture of operational excellence and continuous improvement. Employee Experience & Support Excellence * Own the end-user technology experience across corporate and retail. * Drive improvements in: + CSAT (Customer Satisfaction) + Ticket resolution times and SLA compliance * Deliver modern, frictionless tools and support aligned with a digital-first workplace. * Elevate IT from a support function to a product-oriented service organization. AI, Automation & Future-Ready Operations * Lead the adoption of AI and automation across IT operations (AIOps, self-healing systems, intelligent support). * Reduce manual effort through: + Automated provisioning and deployments + Intelligent incident management + AI-powered service desk capabilities * Build a scalable operating model that supports growth without linear cost increases. * Stay at the forefront of emerging technologies to continuously evolve the platform. Key Success Metrics * System Availability / Uptime (%) * Mean Time to Detect (MTTD) & Resolve (MTTR) * Store connectivity uptime * CSAT (Employee Experience) * Ticket SLA compliance * Cloud cost efficiency (cost vs usage) * Security posture & audit outcomes * Automation rate / reduction in manual operations ## Related Videos - [DevOps at Netflix](https://www.wearedevelopers.com/videos/270-devops-at-netflix) - [Shipping Faster with Less: Render on Cloud Hosting, AI Workloads, and the Future of DevOps](https://www.wearedevelopers.com/videos/1894-shipping-faster-with-less-render-on-cloud-hosting-ai-workloads-and-the-future-of-devops) - [PoC “Austria Experience Data Hub”](https://www.wearedevelopers.com/videos/92-poc-austria-experience-data-hub) - [What Developers Get Wrong About Application Quality](https://www.wearedevelopers.com/videos/233-what-developers-get-wrong-about-application-quality) - [Community Interview - PyLadies Berlin](https://www.wearedevelopers.com/videos/837-community-interview-pyladies-berlin) - [Leading with Reliability: Applying SRE Principles to Build Stronger Engineering Organizations](https://www.wearedevelopers.com/videos/100185-leading-with-reliability-applying-sre-principles-to-build-stronger-engineering-organizations) ## Related Articles - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [7 Cloud Computing Trends Coming in 2025 for Developers](https://www.wearedevelopers.com/magazine/412-7-cloud-computing-trends-coming-in-2025-for-developers) - [Navigating the AI Shift](https://www.wearedevelopers.com/magazine/629-navigating-the-ai-shift) - [Coffee with Developers - Maria Apazoglou - Making AI understandable for all in production](https://www.wearedevelopers.com/magazine/475-coffee-with-developers-maria-apazoglou-making-ai-understandable-for-all-in-production) - [The Best X (Twitter) Accounts for Developers](https://www.wearedevelopers.com/magazine/294-the-best-x-twitter-accounts-for-developers) - [Trustworthy AI Starts at Deployment: 5 Checks Before You Ship](https://www.wearedevelopers.com/magazine/753-trustworthy-ai-starts-at-deployment-5-checks-before-you-ship)