> Markdown version of [/jobs/ext/2710885-site-reliability-engineer](https://www.wearedevelopers.com/jobs/ext/2710885-site-reliability-engineer). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Site Reliability Engineer - **Company:** Textnow Inc. - **Location:** New York, NY, United States - **Experience:** Expert - **Salary:** $113,400.0 - $162,000.0 - **Contract:** Permanent contract - **Skills:** Artificial Intelligence, Amazon Web Services, Cloud Computing, Software Quality, Continuous Integration, Software Debugging, DevOps, Programming Tools, Github, Monitoring of Systems, Performance Tuning, Reliability Engineering, Ansible, Data Logging, Reliability of Systems, Performance Monitor, Terraform - **Published:** September 4, 2026 - **Apply:** https://startup.jobs/site-reliability-engineer-textnow-inc-8344737 ## About the Role * Experienced in SRE/DevOps: You have 5+ years of experience in an operationally focused role, such as SRE, DevOps, or Infrastructure Engineering, with a deep understanding of reliability, scalability, and performance optimization. * Proficient with Key Technologies: Hands-on experience with AWS, GitHub, Terraform, Ansible, or similar tools to build and manage cloud infrastructure efficiently. * Incident Management Expert: You are comfortable handling production incidents, analyzing root causes, and implementing long-term fixes to prevent recurrence. * Automation & Observability Focused: Passionate about reducing toil through scripting and automation while ensuring robust observability using logging, metrics, and monitoring tools. * Collaborative & Impact-Driven: You enjoy working cross-functionally with engineers, product teams, and leadership to drive meaningful improvements to system reliability. ## Description Join us in our mission to break down barriers to communication and free the flow of conversation for people everywhere. TextNow is looking for motivated Site Reliability Engineer to own infrastructure, monitoring, logging, ci/cd, reliability and everything in between! This role is about impact at scale. You'll shape how TextNow builds and operates its systems in an AI-first environment where intelligent tooling is embedded into everyday engineering practice. Using AI is not optional, it's expected. From design and architecture to implementation, testing, debugging, documentation, and operational analysis, you will actively leverage AI tools to increase velocity, improve code quality, and make better technical decisions. We provide a robust suite of AI-powered development tools and workflows to support you, and we expect you to continuously evolve how you use them to raise the bar for efficiency, clarity, and product excellence across the organization. What You'll Do * Ensure System Reliability: Design, build, and maintain scalable, resilient, and highly available systems to support TextNow's infrastructure and services. * Automation & Infrastructure as Code: Develop and maintain automation using Terraform, Ansible, and other tools to enable efficient deployment, scaling, and operations of cloud-based systems (AWS preferred). * Incident Response & On-Call Support: Participate in an on-call rotation, troubleshoot issues, and drive incident resolution to minimize downtime and improve system performance. Conduct post-mortems and implement corrective actions to enhance reliability. * Performance Monitoring & Optimization: Implement and improve observability tools, logging, and monitoring solutions to identify and mitigate potential system issues proactively. * Collaboration & Cross-Team Engagement: Work closely with software engineers, DevOps, and product teams to align technical efforts with business objectives and improve system reliability from development to production. * Continuous Improvement: Identify areas for improvement in architecture, automation, and operational practices. 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