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# Technical Support Representative

- **Company:** Tobii Dynavox
- **Location:** United States (Remote available)
- **Contract:** Permanent contract
- **Skills:** Microsoft Word, Microsoft Windows, Microsoft Outlook, Spreadsheets, Databases, Database Applications, Relational Databases, Microsoft Windows CE, Information Technology
- **Published:** September 4, 2026
- **Apply:** https://startup.jobs/technical-support-representative-tobii-dynavox-llc-8507015

## About the Role

* High School diploma
 * Associate Degree in Information or Computer Science preferred
 * Previous call center experience a plus

What you'll bring:

 * Interpersonal skills, oral and written communication skills
 * Annunciation and effective customer service phone skills
 * Ability to adapt communication style to better respond and meet the needs of the caller
 * Fluent in Spanish or French a plus
 * Microsoft Office Word and Outlook
 * Windows navigation skills
 * Keyboarding skills
 * Familiarity with database applications, spreadsheets, relational databases a plus
 * Win CE operation systems experience preferred
 * Customer service orientation
 * Ability to maintain composure during stressful situations
 * Troubleshooting skills
 * Detail oriented

Work Environment:

 * Able to sit at a desk for a prolonged period of time

## Description

The Technical Support Representative is responsible for handling incoming calls, emails and chat requests received via direct contact or Technical Support line.

Shift Hours: Monday-Friday 12:30pm-9:00pm EST

As a Technical Support Representative, you will be responsible for:

 * Answer incoming calls to the department via the automated call distribution center or direct line and provide callers with needed assistance
 * Provide callers with training and troubleshooting support to address problems or concerns
 * Respond to email messages and chat requests and work with customers to resolve issues
 * Document all calls and interactions including emails and chat requests in the Call Center database
 * Arrange for product repairs when necessary
 * Update customer demographic or personal information in the database
 * Escalate problems/issues when warranted
 * Perform various other tasks as assigned


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