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# Application Support Engineer - Blueflame AI

- **Company:** BlueFlame AI, LLC
- **Location:** New York, NY, United States
- **Experience:** Experienced
- **Salary:** $100,600.0 - $169,800.0
- **Contract:** Permanent contract
- **Skills:** Artificial Intelligence, JIRA, Elasticsearch, Issue Tracking Systems, Python (Programming Language), Microsoft OneNote, Microsoft Software, Microsoft SharePoint, Office365, Information Technology, 3-tier Architectures
- **Published:** September 4, 2026
- **Apply:** https://startup.jobs/application-support-engineer-blueflame-ai-new-york-datasite-8416767

## About the Role

* Bachelor's degree in Computer Science, Information Technology, or a related field.
 * 3-5 years of experience in a technical support or engineering role, preferably at the Tier 3 level.
 * Proficiency in Python and experience with AWS-based applications.
 * Strong problem-solving skills; able to work independently and collaboratively.
 * Experience with ticketing systems, especially Jira
 * Excellent communication and interpersonal abilities.
 * Familiarity with APIs and integration with other platforms.
 * Experience with Elasticsearch or similar log management tools.
 * Administrative experience with Microsoft products (SharePoint, O365, OneNote), including managing permissions and troubleshooting syncing and integration issues.
 * Preferred Experience in the financial technology or investment management industry.

## Description

JobPosting
MonetaryAmount
USD
QuantitativeValue
169800
100600
YEAR
2026-06-05T00:00:00Z

Datasite and its associated businesses are the global center for facilitating economic value creation for companies across the globe. From data rooms to AI deal sourcing

and more. Here you'll find the finest technological pioneers: Datasite, Blueflame AI, Grata, and Sherpany. They all, collectively, define the future for business growth.

Apply for one position or as many as you like. Talent doesn't always just go in one direction or fit in a single box. We're happy to see whatever your superpower is and find the best place for it to flourish., * Investigate and resolve complex technical issues escalated from customer success teams.

 * Analyze platform logs and, when necessary, review associated code to diagnose problems.
 * Troubleshoot advanced technical challenges to ensure timely and effective solutions.
 * Document issues and resolutions, contributing to the knowledge base for continuous improvement.

 * Work directly with Engineering to identify, report, and resolve product bugs and enhancements.
 * Collaborate with Product teams to enhance the knowledge base and inform the product roadmap based on support insights.


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