> Markdown version of [/jobs/ext/2711360-first-contact-technician-it-support](https://www.wearedevelopers.com/jobs/ext/2711360-first-contact-technician-it-support). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # First Contact Technician IT support - **Company:** Centre Technologies - **Location:** Tulsa, OK, United States - **Contract:** Permanent contract - **Skills:** Software Documentation, Issue Tracking Systems, Information Technology Operations, Computer Equipment, Information Technology - **Published:** September 4, 2026 - **Apply:** https://www.careerjet.com/jobad/us03f864d4f335ffba05b102a5bba4fd31 ## About the Role High school diploma or equivalent. Strong verbal and written communication skills. Excellent customer service and interpersonal skills. Professional phone presence and communication style. Strong attention to detail and organizational skills. Basic understanding of computer hardware, software, and common technology concepts. Wants to build a career in Information Technology. Ability to work in a fast-paced environment and manage multiple priorities. Ability to type and document information accurately while speaking with customers. Preferred Previous customer service, call center, reception, hospitality, or service desk experience. Familiarity with ticketing systems, CRMs, or PSA platforms. Associate degree, technical certification, or coursework in Information Technology. Work Environment and Physical Demands * Work primarily in a climate-controlled environment with minimal safety/health hazard potential. * Occasional lifting (up to 50 pounds and occasionally lift and/or move up to 50 pounds) may be required * Reasonable accommodations can be made to enable individuals with disabilities/injuries to perform the essential functions of this role. * The noise level in the work environment is moderate. * Local travel ocassionally required ## Description The First Contact Team (FCT) Technician serves as the first point of contact for customers seeking technical assistance and support. This role is responsible for answering inbound customer calls, gathering relevant information, documenting issues accurately, and creating service tickets within the ticketing system. The FCT Technician plays a critical role in delivering exceptional customer experience while ensuring requests are routed efficiently to the appropriate support resources. This is an excellent entry-level opportunity for someone who enjoys helping people, has a passion for technology, and is interested in building a long-term career in Information Technology. Successful team members will gain exposure to IT operations, customer support processes, troubleshooting techniques, and service delivery best practices that can prepare them for future technical support roles. Essential Duties and Responsibilities * Answer inbound customer calls in a professional, friendly, and customer-focused manner. * Create a positive first impression for every customer interaction Effectively manage high call volumes while maintaining service quality standards. Route calls appropriately based on established procedures. Gather relevant information by asking thoughtful follow-up questions. Accurately document customer issues, requests, symptoms, and business impact. Create and categorize tickets within the ticketing system. Ensure ticket notes are detailed, professional, and complete. Follow established service desk procedures and documentation standards. Participate in training, coaching, and quality improvement initiatives. Education/Experience/Certifications ## Related Videos - [HR Tech: An Essential Ingredient for Tech-Driven Business Transformation](https://www.wearedevelopers.com/videos/1482-hr-tech-an-essential-ingredient-for-tech-driven-business-transformation) - [Contract Testing with MCP: Building Self-Describing, Self-Testing APIs](https://www.wearedevelopers.com/videos/100040-contract-testing-with-mcp-building-self-describing-self-testing-apis) - [Humanizing Your Documentation](https://www.wearedevelopers.com/videos/476-humanizing-your-documentation) - [Recruiting in 2025: Will AI Help or Take Over?](https://www.wearedevelopers.com/videos/1301-recruiting-in-2025-will-ai-help-or-take-over) - [Checkmate: 5 Real Incidents That Can End a Software Company](https://www.wearedevelopers.com/videos/100126-checkmate-5-real-incidents-that-can-end-a-software-company) - [Why Is Software Documentation Still Static – And Why Modern Browsers Deserve Better](https://www.wearedevelopers.com/videos/2054-why-is-software-documentation-still-static-and-why-modern-browsers-deserve-better) ## Related Articles - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [How Many Jobs Are Available in Technology?](https://www.wearedevelopers.com/magazine/450-how-many-jobs-are-available-in-technology) - [Quick guide: How to write a Software Developer CV](https://www.wearedevelopers.com/magazine/37-quick-guide-how-to-write-a-software-developer-cv) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology)