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# Technical Support Supervisor

- **Company:** HME, Inc.
- **Location:** United States
- **Experience:** Expert
- **Salary:** $72,000.0 - $86,000.0
- **Contract:** Permanent contract
- **Skills:** Adobe Analytics, Information Technology
- **Published:** September 4, 2026
- **Apply:** https://www.dice.com/job-detail/8f7519f5-1f6b-43a2-bc70-6bb31618c686

## About the Role

+ Understanding of complex telephone and computer systems common to help desk operation.
 + Excellent verbal and written communication skills.
 + Strong supervisory and customer service skills.
 + Ability to be available for on-call after-hour rotation (monthly)
 * Experience
 + 3+ years Related Field - Preferred
 + 1+ years Related Field - Required
 * Education
 + AA Degree (2 years college) - Preferred
 * Travel
 + 0%

## Description

+ Following our people centric leadership principles, directly manages the work and performance of the assigned team by developing our people to pursue excellence and flourish
 + Exhibits and promotes our core values in all activities (Commitment to quality and continuous improvement, integrity, passion for excellence, innovation mindset, drive to win and customer care)
 + Ensures employees are properly trained and performing at expectation
 + Manages according to HME Corporate Culture, standard operating procedures, performance objectives and applicable laws
 * TSR Staff Supervision and Coordination
 + Develops and implements procedures to maintain high quality, efficient operations for the Technical support staff.
 + Reviews daily service status reports to ensure timely service and follow-up.
 + Analyzes Technical problems and determines corrective actions.
 + Interacts with other departments to resolve service issues requiring special attention.
 + Manages the schedule for the department to support daily operations, including field assignments.
 * Training of TSR Staff
 + Ensures Technical Support Representatives are trained and equipped to perform assigned tasks. -Monitors and evaluates capabilities of support equipment (telephone and computer systems) and makes recommendations to improve efficiency.
 + Schedules and monitors training to ensure technical support personnel are well trained on all products and technical issues within their scope of duties.
 + Conducts training and ensures that all technical support representatives are adhering to departmental policies and procedures.
 + Monitors and evaluates the performance of the technical support staff to ensure service standards and goals are met.
 * Customer Satisfaction
 + Promotes and maintains positive customer relations through follow-up with customers to resolve service issues.
 + Corrects personnel and service issues using good supervisory and customer service skills.
 + Instills teamwork and unity within the group and promotes a positive working environment.
 * Performs all other job responsibilities as assigned.


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