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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Tier I Support Technician - **Company:** Wilson & Company, Inc. - **Location:** El Paso, TX, United States - **Experience:** Experienced - **Salary:** $49,400.0 - $57,200.0 - **Contract:** Permanent contract - **Skills:** Computer-Aided Design, Microsoft Windows, AutoCAD, Active Directory, ArcGIS (Software), Autodesk Revit, Dynamic Host Configuration Protocol, Desktop Computing, Domain Name System (DNS), Multi-Factor Authentication, Microsoft Office, MicroStation, Remote Desktop Services, Phishing, TCP/IP, Windows Desktop, Wireless Networks, Esri GIS (Software), Software Licensing, Data Logging, Cloud Platform System, Tablet Computers, Microsoft InTune, Computer Equipment, Deployment Automation, Autodesk Autocad - **Published:** September 4, 2026 - **Apply:** https://www.dice.com/job-detail/04ef715d-563d-4554-8cec-05f9a85f96af ## About the Role Wilson & Company is a civil engineering and architecture firm seeking a full-time IT Support Technician to provide Tier I help desk support. This position is located in El Paso, TX, Las Cruces, NM, or Kansas City, MO. The ideal candidate is self-motivated, organized, and communicates clearly with both technical and non-technical staff. This role supports engineers, architects, designers, and project teams who rely on stable workstations, reliable connectivity, and quick turnaround on technical issues to keep projects moving. The desired candidate has hands-on experience with Windows 11, PC imaging and deployment using Microsoft Intune, and troubleshooting issues related to desktops, LAN/WAN connectivity (TCP/IP), and Active Directory. This position requires 2-5 years of relevant experience. Requirements * 2-5 years supporting Windows desktop operating systems, Office 365, and Teams * Experience imaging and deploying PCs via Microsoft Intune (Autopilot a plus), including asset inventory/equipment tracking * Troubleshooting computer hardware, software, and application issues, including patch/update management (installing, troubleshooting, manual deployment when auto-updates fail) * Active Directory account management (creating, disabling, modifying users), password resets, DNS, DHCP, and MFA support * Support for internal and cloud-based infrastructure: email, printers, wired/wireless networks, and Teams-based video conferencing/AV * Experience with Remote Desktop tools and mobile device support (iPhone, Android, tablets) * Software license management for design applications (Autodesk, Bentley, Esri) and basic GIS awareness (ArcGIS or similar) * Experience supporting civil engineering and architecture design applications (AutoCAD, Civil 3D, Revit, Bentley MicroStation) strongly desired, including large CAD/BIM/GIS file and storage needs * Basic cybersecurity awareness (phishing identification, endpoint protection alerts) * Strong documentation habits - accurate ticket logging and contribution to knowledge base/SOPs * Understanding of SLA targets and escalation procedures (Tier 2/3 hand-off) * Excellent problem-solving, analytical, and communication skills (written and verbal) * Strong customer service orientation in a user-facing, deadline-driven environment * Hands-on workstation support required, including lifting/moving equipment; willingness to report to the office regularly and support occasional after-hours/on-call work * Occasional travel to other offices required * Ability to work independently or on a team, adapting quickly as business needs change * Highly motivated, with interest in career growth through company training ## Related Videos - [Passkeys: Truly Phishing-Resistant? 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